Digital transformation programs used to be pitched hard by banks, but are they now part of the new norm?
Disruptors disrupted - the threat to digital delivery platforms that's coming from their own clients
Grubhub has 20 years behind it as a digital delivery platform for restaurants, but the market forces are shifting towards major providers building their own capabilities.
How Carnival's Princess Cruises takes personalized travel to the rest of us, with OceanMedallions - a Couchbase use case
When it comes to personalization, it takes a lot to get beyond my skepticism. But my talk with Princess Cruises about how they use their award-winning OceanMedallions made me rethink.
The online travel company is using the cloud-based media management platform to serve up tempting images to would-be holiday makers.
Customer success sometimes means getting people to do things differently - as cloud ERP vendor NetSuite is telling its customers and partners
As ServiceNow turns in a strong Q3, the current and incoming CEOs talk through the changes announced this week - in their own words.
As current CEO John Donahoe heads off to become CEO of Nike, what does ex-SAP CEO Bill McDermott bring to the table for ServiceNow’s next phase of growth?
We speak to Farrell Hough, SVP of Customer Workflow Products at ServiceNow, about the challenges facing enterprises in 2019 and how this is influencing ServiceNow’s investment decisions.
Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow.
A surprise call with outgoing SAP CEO Bill McDermott and incoming co-CEOs Jen Morgan and Christian Klein shook up my weekend. Here's what I learned, along with a user group view from ASUG CEO Geoff Scott.
The story of a CEO. The story of a cloud company. And the story of the need for business to embrace the idea that values create value.
At the Finnish national carrier airline, a new head of data is helping the company to navigate a new approach to analytics, in order to provide the best possible customer experience to passengers
ServiceMax Maximize London - service management as a C-Suite business issue...and a matter of life and death
Service management is now a recurring revenue priority for business which opens up new opportunities for ServiceMax.