Workflow automation vendor Workato kept sales on track during lockdown by automating process and data flows from key applications via Slack
Got chatbot fatigue? You're not alone. But all bots aren't created equal. Beyond bots are "conversational AI," connecting the dots with your back end systems. Pypestream makes the case.
Digitzation is a luxury that high end brands can't ignore after COVID-19 - the tipping point from 'nice to have' to 'must have' for retail e-commerce?
Digital transformation and e-commerce can't be ignored by high end retail brands after COVID-19 as the physical shopping experience changes forever, says Farfetch CEO José Neves.
The giant retailer finally provides customers an "experience" that lets you avoid ever going into a Walmart again. Provided you're willing to pay a premium for the equivalent of in-store service.
Shopify's embrace of remote working began as long as five years ago in its customer support function
"There's a tendency to mourn what's lost" - Accenture CEO Julie Sweet on how COVID-19 might change organizational behaviors for the better
Two months after being 'upstaged' by the COVID-19 pandemic, Accenture CEO Julie Sweet can see some business and organizational positives that have come from the crisis. The trick now is to make them stick!
When loving the store isn't enough - Kohl's omni-channel retail shortcomings exposed by COVID-19 crisis
Stores are the lifeblood of Kohl's, says CEO Michelle Gass, but that's not helped the beleaguered retailer in the midst of a pandemic.
Bullseye from Target as COVID-19 proof points stack up around retailer's digital transformation gambit
We were right! Target CEO Brian Cornell reckons the retailer's omni-channel transformation with the store at its hub has been validated during the current crisis.
The COVID-19 crisis adds to the pressure on marketing professionals. Salesforce's Ashling Kearns highlights some priorities ahead for all marketers.
Finance leaders had to toss their pre-COVID-19 plans, so what's next? Continuous planning, says Planful's CEO
It is said that plans are subject to the mockery of forces beyond our control. Finance leaders have tasted that firsthand. As Planful's Virtual Tour kicks off, I ask CEO Grant Halloran how customers are responding - and why continuous planning matters.
ServiceNow expands employee safety and well-being services to help the C-Suite manage return to workplaces
We speak to Blake McConnell, ServiceNow’s SVP Employee Workflow Products, about how employee safety and health is top of mind for companies grappling with the COVID-19 pandemic.
Digital acceleration of underlying transformation - the main takeaway from COVID-19 for the fast food sector
Four fast food brands share their experiences of how COVID-19 and lockdown has made digital transformation all the more urgent.
Zendesk data finds organizational agility is key as customer support operations adapt to COVID-19 demands
The COVID-19 crisis has triggered some significant changes in how organizations go about their support operations - and there's every chance that there's no going back.