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Xactly user conference - sales management, AI and Salesforce connections This article is sponsored by:

Xactly’s user conference was piled deep with announcements. They showcased a new reporting experience, new generative AI capabilities, new use cases for their benchmarking data set, a new Salesforce-native experience (Xactly for CRM), a new map-based interface for Extend, a new product (Xactly Plan Design) that models the potential financial return on the investment in GTM and improved integration between Forecasting and the rest of the Xactly suite. These and more were the topics du jour. Here are quick highlights.

selling

Salesforce Connections 2024 - can AI change the retail store experience? Hästens shares the keys to their omni-channel pursuits This article is sponsored by:

To say Hästens sells beds isn't the half of it - Hästens' success is about their customer experience. But getting that omni-channel mix right isn't easy. Here's what James Aschberger shared last week in Chicago - and why he thinks AI can change everything from analytics to the retail talent game.

James Aschberger Hastens Beds at Salesforce Connections 2024

Salesforce Connections 2024 - "Commerce should not be an island" - how customers are personalizing commerce and making sense of Copilots This article is sponsored by:

Salesforce Connections 2024 brought the AI conversation to a head - via a customer-facing Copilot for Shoppers demo I've featured here. But for Commerce Cloud customers, there's a bigger goal in play: get off of "commerce island," and kill all the B2B portals while we're at it.

Jenna Flateman Posner, COO Solo Brands at Salesforce Connections

Otter.ai - a transcription tool - is changing how S-Docs for Salesforce thinks about sales and product development This article is sponsored by:

S-Docs is natively built on the Salesforce platform and provides document generation and e-signature services. It is now integrating Otter.ai transcription software as part of its sales and product development functions.

Hands type on keyboard overlaid with finance charts - Image by Nattanan Kanchanaprat from Pixabay
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