Acquired! Do you keep or change your CRM?
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Raju Vegensa of Zoho shares three examples of companies that went through acquisitions and the lessons learned about whether to keep or change their CRM systems.
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Salesforce COO Brian Millham on how the firm is transforming to rise above the noise This article is sponsored by:
Salesforce is rethinking much of its operational model in pursuit of a more efficient organizational approach and a greater emphasis on profitability. COO Millham explained some of the rationale here at last week's Jefferies Software Conference.
The growth of experience research and ResearchOps This article is sponsored by:
Researching for better customer experiences...
Solid Q1 earnings and increased profitability for Salesforce, as generative AI dominates the customer agenda This article is sponsored by:
Ai everywhere - and that's a great opportunity for Salesforce, says CEO Marc Benioff.
How Renu Energy Solutions uses Zoho Analytics to grow its solar installation business This article is sponsored by:
Better analytics doesn't necessarily lead to better decisions. But Renu Energy Solutions can tie its use of Zoho Analytics into customer results. At Zoholics New Jersey, I dug into the story.
Canva - taking digital visual design 'wall-to-wall inside the enterprise' This article is sponsored by:
DIY design tool Canva has a plan to put visual communications in the hands of every worker across the enterprise. We spoke to the co-founders, in London this week to open its European office.
PTC LiveWorx - Schneider Electric feels the power of becoming services-centric This article is sponsored by:
Ten years into its relationship with ServiceMax, the energy automation and management specialist has been able to significantly grow its knowledge of its customers and their needs.
PTC LiveWorx - how ServiceMax helps fuel and ground Westmor Industries This article is sponsored by:
Two companies operating in an 'old school' industry, but with up-to-date competitive ambitions.
Can generative AI revolutionize Customer Support? Up to a point, says Freshworks President Dennis Woodside This article is sponsored by:
Generative AI might well change the way organizations deliver customer service and support, but it's important to think through how this might work in practice.
Freshworks President Dennis Woodside - maturing the go-to-market strategy to deliver on a global basis This article is sponsored by:
In the first of a two part series, Freshworks President Dennis Woodside explains some of the changes to the firm's go-to-market thinking since he took over nine months ago.
Gainsight Pulse - towards a digital, enterprise-wide strategy for customer success This article is sponsored by:
At its Pulse 2023 conference last week, Gainsight introduced a new product designed to digitally automate customer success workflows, plus a new enterprise-wide license option and generative AI capabilities.
Monday Morning Moan - BT fuels the AI job stealing paranoia, but the empty calories of its word salad won't help customer service levels This article is sponsored by:
BT's plans to slash headcount using AI is word salad of the highest extreme, full of empty calories.
IFS CEO Darren Roos - in a downturn, think opportunity, not efficiency This article is sponsored by:
At its roadshow in Birmingham, England, this week, Darren Roos, CEO of IFS, shared his views on investing in a downturn, making a detailed business case, and the opportunity in the EAM market.
Music, mentoring and Salesforce tech - how Noise Solution helps troubled youngsters to gain confidence in themselves This article is sponsored by:
To mark Mental Health Awareness Week, UK social enterprise Noise Solution shares its approach to using a mixture of music-based mentoring and tech to boost the wellbeing of at-risk young people.
