How the Internal Revenue Service is thinking about taxpayer-centric digital services This article is sponsored by:
The Internal Revenue Service’s thinking about digital taxpayer services has been accelerated during the COVID-19 pandemic.
COVID-19
Some words of advice for ServiceNow as it targets $15bn - knowledge is power
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A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.
Aegis Sciences uses Pure Storage to pivot its business model in testing times This article is sponsored by:
When the scale of the coronavirus pandemic became clear last year, Aegis Sciences decided to make a move into COVID testing – and its scalable technology platform has helped the company meet huge demand for its services.
Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
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Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
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The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
Tech transformation take off - how business travel giant CWT navigates the COVID-19 pandemic This article is sponsored by:
Rachel O’Brien, Chief Technology Transformation Officer, describes how the transformation plans changed and benefited CWT as the pandemic clouded global business travel
Pfizer modernises drug development project management with Pega This article is sponsored by:
Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management.
UK tech investment - how’s it holding up in the Brexit and COVID-19 world? This article is sponsored by:
Leaders at a Westminster eForum policy conference discuss the opportunities and challenges within UK technology investment.
Monmouthshire County Council improves employee experience with HCM in the cloud This article is sponsored by:
Monmouthshire County Council moves from its on-premise Zellis HR system to Zellis’ HCM Cloud solution, with the aim of empowering employees to work effectively.
The future workplace - what we’ve learned so far and what challenges remain This article is sponsored by:
We take a look at how the future workplace is taking shape, how companies are thinking about managing employees and what challenges remain.
Bank of America profits double as digital engagement soars during COVID-19 This article is sponsored by:
Customers across the Bank of America business are embracing digital tools and the financial institution provides a positive outlook as it recovers from COVID-19.
An inside look at Salesforce’s return to the office and ‘success from anywhere’ strategy This article is sponsored by:
Salesforce has one of the most comprehensive return to workplace strategies out there - combining clear policies, a comprehensive roadmap and the use of its Work.com platform.
Bridging the gap between the needs of employees and leaders in the future hybrid workplace This article is sponsored by:
New research out this week suggests that employees and leaders have differing concerns, priorities and fears about what the future workplace might look like as the Vaccine Economy takes hold.
