The Internal Revenue Service’s thinking about digital taxpayer services has been accelerated during the COVID-19 pandemic.
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
Rachel O’Brien, Chief Technology Transformation Officer, describes how the transformation plans changed and benefited CWT as the pandemic clouded global business travel
Snapshot was suffering from archaic processes and poor data integrations. Working with Pega, Pfizer has now taken advantage of a modern UI and increased automation for drug development project management.
Leaders at a Westminster eForum policy conference discuss the opportunities and challenges within UK technology investment.
Monmouthshire County Council moves from its on-premise Zellis HR system to Zellis’ HCM Cloud solution, with the aim of empowering employees to work effectively.
We take a look at how the future workplace is taking shape, how companies are thinking about managing employees and what challenges remain.
Customers across the Bank of America business are embracing digital tools and the financial institution provides a positive outlook as it recovers from COVID-19.
Salesforce has one of the most comprehensive return to workplace strategies out there - combining clear policies, a comprehensive roadmap and the use of its Work.com platform.
New research out this week suggests that employees and leaders have differing concerns, priorities and fears about what the future workplace might look like as the Vaccine Economy takes hold.
The COVID-19 pandemic hasn’t been easy for retailers, including Levi, which has suffered losses. But the denim giant is hopeful about a strong, digital-led recovery.
Memo to HR in the Vaccine Economy - be innovative, build trust and bear in mind we're all knackered!
The Vaccine Economy is opening up and the workplace doors along with it. What challenges await HR professionals in the next new world of work? HR guru Josh Bersin has some thoughts.
Ray Martinelli, Chief People Officer at Coupa, argues that whilst things have changed, the strategy stays the same - a strong value system and accountability.