Nordstrom is building its omni-channel strategy with some success, but the emphasis is firmly on the online and offline customer experience.
London hospital works with software company ThinkVitals to create a mobile application for identifying and escalating critical health situations
Alibaba's gone from being Wall Street's poster child to being eyed with caution by investors. Will deals such as a tie-up with Macy's be enough to turn things around for the Chinese firm?
When it comes to turning references into true customer advocates, many enterprises come up short. I asked Influitive CEO Mark Organ to share his research on how to energize customer communities, and better understand what truly motivates different personality types.
The insurance industry has yet to be Uber-ised, but it's only a matter of time. UK-headquatrered Aviva is putting its digital house in order, both at home and overseas, with a bold push into Singapore.
Fifty years ago Weight Watchers was about weekly meetings and calorie counting among friends. Now you can do all that from your wrist and it doesn't cost you anything. That's why the firm needs a digital transformation plan.
Blicks, clicks and remix. Chris Middleton talks to head of ecommerce, Nicola Tibbs, on how music retailer Dawsons has found the missing link between bricks and clicks, with an innovative mix of smartglasses and AI.
Acumen Brands has had a fascinating journey from keyword arbitrage to a leading e-commerce brand and southern culture destination (Country Outfitter). Here's what they've learned about mixing culture and commerce - and moving beyond email blasts to predictive e-commerce.
Gail Moody offers an alternative view of how the collaborative economy can bring wealth to the disconnected.
Jive's still making the necessary changes laid down by CEO Elisa Steele, but it's all going a lot slower than the company might hope for.
Oracle President for EMEA and APAC Loïc Le Guisquet outlines the path to true global success in a digital economy.
Lloyds Banking Group is committed to customer centricity, but only if they can make some money out of those customers at the same time?
Google had a chance to clarify the future of Google+. The result? A masterclass in how-not-to blog. Here's my blow-by-blow transparency translation.