Messaging becomes a core part of Zendesk's customer service offering this week as consumers switch to WhatsApp and other messaging apps to engage with brands
One app to replace them all? ClickUp's CEO on the future of productivity, and how ClickUp addresses the proliferation of productivity tools
At diginomica, we put plenty of productivity tools through the workflow grinder. Our use of ClickUp raises questions about tool flexibility, integration, and the proliferation of productivity tools. Time to sort that out with ClickUp CEO Zeb Evans.
Apple's Tim Cook and Facebook's Mark Zuckerberg square off with increasingly sharp words in the latest tech sector catfight, but it's a tussle that has wider implications around privacy, both personal and corporate.
Facebook CEO Mark Zuckerberg wants to help the world come together as a unified community. That's nice, isn't it? So, how's that going to work in practice? Well, funny you should ask...
While people yearn to be free to express themselves and their wants/desires, they can’t really be that free to express themselves fully with their current or potential employers. Some tech firms want to change that, but will people cooperate and will businesses use this information correctly? We’re in murky waters here!
Omni-channel learnings from Sally Beauty - meeting customer experience challenges with Salesforce as e-commerce soars
In the first of a 2 part use case, Sally Beauty Holdings Group VP of Digital Strategy and Innovation explains how the retailer adapted its marketing and sales communications when COVID struck.
Store colleagues at UK-based retail giant Marks and Spencer have taken to Microsoft Teams to co-ordinate work and stay in touch on the retail frontline
e.l.f. Cosmetics - the perfect make-up for online beauty retail success with Google, Salesforce and social
e.l.f. is an online beauty products success story, building on analytics and cloud tech from Google and Salesforce to connect with its customer base.
Experts from Google, Microsoft, Oracle, Salesforce and SAP offer their thoughts on what comes next after the COVID disruption of retail.
Subscribing to long-term relationships - Birchbox makes customer support a thing of beauty with Zendesk
Effective customer support needs to center on building long-term relationships with subscribers at the New York-based beauty products firm.
Europe’s seductive pitch to Biden - together we could rule the digital universe! (Just follow our lead!)
European Commission President von der Leyen has an offer that her new US (sort of) counterpart can’t refuse…she reckons.
interview with Emma Williams, who heads up Microsoft's push to bring Teams to frontline workers in retail and other industries