The past year’s upheaval is an ongoing invitation to explore the innovative use of space, authentic inclusivity, and the democratization of knowledge. Zendesk's Fidelma Butler outlines the pillars of post-pandemic collaboration.
The first fruits of Salesforce's acquisition of Slack are unveiled today as the CRM giant urges customers to adopt a Slack-First Customer 360 approach to sales, service and marketing
Video killed the radio star; will it do the same to some marketers? Salesforce data points to new priorities for marketing in the Vaccine Economy
Marketing didn't emerge from COVID unscathed. Some new opportunities emerged; so did some big challenges.
A well-intentioned road to hell - Apple's move against child abuse has a long tail behind it that rings lots of alarm bells.
Twitter is mostly identifying racist tweets using tech and says ID verification unlikely to stop abuse
Twitter has revealed how it dealt with the abhorrent racist abuse suffered by footballers on the England team during the Euros Championship.
A digital makeover with RISE with SAP for Revlon, just part of a wider transformation wave in the cosmetics industry,
The future of work is going to be more remote and collaborative. That's a great opportunity for Dropbox says CEO Houston.
Social Commerce - shopping for e-commerce success at Facebook, Twitter et al as social platforms eye up a long term revenue opp
Social Commerce - the next 'big deal' for social platforms? Facebook and Twitter have clear ambitions here, but what does that mean for the likes of Shopify?
Self help - help yourself. A deep dive into self-service education and training.
"It seems more intentional" - Zendesk CEO Mikkel Svane sees buying patterns become less "hectic" in the Vaccine Economy
Zendesk's enterprise journey continues as the 'hectic' response to the COVID crisis gives way to more prescriptive behavior.
Use of name-sharing has doubled the volume of social shares - and sales from its referral scheme have quadrupled in 12 months.
Box Sign rolls out as the cloud content platform's native e-signature function, included at no extra cost for business and enterprise customers
Enterprise hits and misses - Zoom pays full price for Five9, marketers grapple with AI and ABM, and supply chain managers get a call to action
This week - Zoom buys Five9 for a heady price - will it pay off? Retailers prepare for the omni-holidays, supply chain managers get a logistics wake-up call, and blockchain finds an enterprise use case? Your whiffs include goofy AI music.