This is the first in a 5 part series that revisits the evolving concepts behind CRM. It is an important addition to a subject that has become increasingly muddied by the introduction of social elements.
Workday continues its upwards trajectory with Q2 numbers that comfortably exceeded financial analyst estimates. The company upped its full year outcome and talked to some of the investments it is making for the future. It all looks good - so far.
SAP appeared to offer good news for customers wishing to reduce maintenance costs through a pro-rating of unused licenses. But all is not quite what it seems. The circumstances are not defined in the public domain and conflicting comments from SAP downplay the net effect.
UNIT4 is reporting its first half 2013 results. The company is making solid progress as it transforms from an on-premise to subscription service vendor. We also get more color on FinancialForce.com's performance and its prospects for the future.