The pitfalls of contract negotiation and how to avoid them is a timely reminder of what to look for in deals.
Technical debt often holds back innovation, and following the vendor's upgrade roadmap isn't always the best solution says Rimini Street's Sebastian Grady
GoCardless makes the connection between contact center performance and customer experience with Zendesk
The London fintech’s Zendesk platform provides the foundation for a new quality assessment programme designed to monitor the customer experience (CX) its support team deliver
How is SAP's Microsoft Embrace program working out?
Customers who have chosen to defer explain why. It's much more complex than assessing a business case.
Workday CEO Aneel Bhusri on medium enterprise opportunities, HR market consolidation and Coronavirus precautions
The global sales kick-off conference has been hit by the Coronavirus scare, but it's business-as-usual for Workday with strong Q4 numbers to close off its current fiscal year.
The global food giant is using the cloud-based platform to transform its procurement processes and prepare for their future automation.
No more cheesy corporate gifts - how Saddleback Leather changed the trade show experience at Acumatica Summit
It's a trade show ritual: get tacky free stuff you don't need - discard the junk. At the Acumatica Summit, Saddleback Leather bucked that trend with leather backpacks for every attendee. But they didn't get to this point overnight.
Scout RFP's broader ambitions were on display at its annual Spark conference today, where Workday was a big presence