In the new world of customer experience, the balance of power is shifting from sellers to buyers and Coupa CEO Rob Bernshteyn wants the CPO to step up
Enterprise hits and misses - employers vs. the IT talent crunch, SAP, Microsoft and ServiceNow vs. the world?
This week - the tech talent shortage puts pressure on employers - but are they playing their skills cards right? A notable post on shifting enterprise software alliances gets the punditry speculating. Event season rolls on, and so do we. But some drivers run into problems in the whiffs section.
Xero keeps hitting important milestone numbers and H1 FY2020 was no exception.
SAP's Capital Markets Day is next week. All eyes will be on this. We will be among them. Here's our thoughts on what customers need to hear - and what they don't.
John Appleby knows a thing or two about S/4HANA and it is in that context that he offers this advice.
Workday's acquisition of Scout RFP shows it's serious about spend management but what's its strategy and how does that impact spend pureplay Coupa?
First up in my fall event highlights - a supply chain customer pursuing a large scale network transformation. At Inforum 2019, DB Schenker gave me their progress report.
CFOs need to be ready to embrace and manage risk to foster innovation in a changing world, writes Workday's Tim Wakeford
Last week, Sage Intacct made a big case for the strategic impact of AI and automation for finance. But is that vision a viable pursuit for customers? I got some answers via a sit-down with restaurant industry disruptor Tender Greens.
Customer success sometimes means getting people to do things differently - as cloud ERP vendor NetSuite is telling its customers and partners
Sage Intacct Advantage 2019 - how Khan Academy uses Sage Intacct, from dashboarding to financial leadership
The best way to get a handle on a vendor's progress is not their keynote messaging. It's the customer gut check. I got plenty of those at Sage Intacct Advantage this year - here's the first.
Sage Intacct Advantage 2019 brought a slew of announcements and changes. But at the core was an AI push, centered on the "Intelligent GL." I did the gut check with a boatload of execs and customers - here's my day one analysis.
The days of rolling out a software solution just once and then leaving it alone are over - the real value is realized from ongoing change, writes Michael Ouissi of IFS
A solid Q3 for SAP with an expanded Microsoft tie-up powering cloud growth.