Peak CRM? Power is shifting from sellers to buyers, says Coupa CEO
In the new world of customer experience, the balance of power is shifting from sellers to buyers and Coupa CEO Rob Bernshteyn wants the CPO to step up
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Enterprise hits and misses - employers vs. the IT talent crunch, SAP, Microsoft and ServiceNow vs. the world?
This week - the tech talent shortage puts pressure on employers - but are they playing their skills cards right? A notable post on shifting enterprise software alliances gets the punditry speculating. Event season rolls on, and so do we. But some drivers run into problems in the whiffs section.
Xero blows out H1 FY2020 - tips over 2 million active subscribers
Xero keeps hitting important milestone numbers and H1 FY2020 was no exception.
Questions for next week's SAP 's special Capital Markets Day
SAP's Capital Markets Day is next week. All eyes will be on this. We will be among them. Here's our thoughts on what customers need to hear - and what they don't.
Practical advice for SAP Business Suite customers facing 2025 end of life
John Appleby knows a thing or two about S/4HANA and it is in that context that he offers this advice.
Workday gets serious about spend, acquires source-to-pay vendor Scout RFP
Workday's acquisition of Scout RFP shows it's serious about spend management but what's its strategy and how does that impact spend pureplay Coupa?
Fall event highlights - DB Schenker in pursuit of the predictive supply chain, with Infor Nexus
First up in my fall event highlights - a supply chain customer pursuing a large scale network transformation. At Inforum 2019, DB Schenker gave me their progress report.
Here's why more risk-taking is the right move for CFOs who want to innovate effectively
CFOs need to be ready to embrace and manage risk to foster innovation in a changing world, writes Workday's Tim Wakeford
How Tender Greens is disrupting the restaurant industry - a Sage Intacct Advantage story
Last week, Sage Intacct made a big case for the strategic impact of AI and automation for finance. But is that vision a viable pursuit for customers? I got some answers via a sit-down with restaurant industry disruptor Tender Greens.
SuiteConnect London - NetSuite shows EMEA customers and partners the path to SuiteSuccess
Customer success sometimes means getting people to do things differently - as cloud ERP vendor NetSuite is telling its customers and partners
Sage Intacct Advantage 2019 - how Khan Academy uses Sage Intacct, from dashboarding to financial leadership
The best way to get a handle on a vendor's progress is not their keynote messaging. It's the customer gut check. I got plenty of those at Sage Intacct Advantage this year - here's the first.
Sage Intacct Advantage 2019 - Marc Linden reveals why CFOs need an Intelligent GL
Sage Intacct Advantage 2019 brought a slew of announcements and changes. But at the core was an AI push, centered on the "Intelligent GL." I did the gut check with a boatload of execs and customers - here's my day one analysis.
Don't change your software just for go-live - keep on changing it
The days of rolling out a software solution just once and then leaving it alone are over - the real value is realized from ongoing change, writes Michael Ouissi of IFS
Microsoft tie-up boosts SAP cloud revenue growth for Q3
A solid Q3 for SAP with an expanded Microsoft tie-up powering cloud growth.