A step back from the cliff edge for Lands End, but the retailer still has major omni-channel objectives to meet in 2019.
Workato packages up workflow automation for customer and employee journeys and chalks up investments from SaaS giants ServiceNow, Workday and Salesforce
Hudson's Bay is a retailer that's still struggling to get to the foothills of omni-channel retail basics.
The UK Government released its seized Facebook documents yesterday and their contents confirm a lot of fears.
Taking processing and management to the data – exploiting its increasing gravity – is fast becoming a vital capability for every and any business.
IoT for field service goes mainstream as Salesforce packages up Internet of Things capabilities for use by customer service, support, and field staff
The revolt by thousands of Google workers against working with the Pentagon is drawing fierce pushback from the military, rival companies like Amazon and Microsoft, and even some fellow workers.
Voici le Euro Fudge (encore!) - France’s demands for US-aimed 'turnover tax' crash and burn in Brussels
A month ago France insisted that a new tax had to be in place this month; other countries didn't agree...
You can't serve your customers if your employees are bogged down. SaaS customer service vendor Zendesk has to be frictionless inside their company to achieve that result for others. Here's how they've changed employee productivity with Zoom video conferencing.
Despite the embarrassing gaffes we read about from time to time, too many marketers push the same campaigns across global markets. Barb Mosher Zinck says the data on lack of marketing localization is a wake up call.
What happened and why at Amazon's re:Invent conference in Las Vegas.
Coupa ends calendar 2018 with strong growth and a good outlook into 2019, whatever the economy delivers.