From never having had an office shutdown day to pivoting to remote working around the globe, Tripadvisor's response to COVID-19 is reframing the way that it thinks about the future of work.
Yes, supercomputers are fast. But can high performance computers can provide something unique in the fight against Coronavirus? Here's how supercomputers have evolved, and a view of the COVID-19 work underway.
Rimini Street finds value in two AI-powered apps that improve customer service
Workday turned in good numbers for Q1 FY2021, revised its guidance and offered plenty of caveats
Workflow automation vendor Workato kept sales on track during lockdown by automating process and data flows from key applications via Slack
The post-COVID-19 period will be a time to re-think organizational approaches to customer experience with speed and agility as the keys to success.
How to achieve asset centricity - and why it matters
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax
A new report released by global public policy firm Access Partnership also highlights the risks contact tracing poses to data flows with the EU.
Recent survey stats on remote working and policy changes announced by several tech companies have some significant implications for organizations and individuals.
Tackling the COVID-19 heath crisis is the main priority, but beyond that lies uncertainty about the extent and duration of the damage caused by the pandemic on the world's economies. Appian's virtual conference heard from 2 leading US economists who've served very different political masters.
CIO of one of the key UK water companies - Northumbrian Water Group - explains how to tap into new ideas
Got chatbot fatigue? You're not alone. But all bots aren't created equal. Beyond bots are "conversational AI," connecting the dots with your back end systems. Pypestream makes the case.
Chevron rolls out ServiceNow for global IT operations in just 7 months
One of the world’s largest energy companies, Chevron, replaced BMC with ServiceNow for ITSM for thousands of users.
