Why 2021 will be the year of the API
The road to customer success is paved with APIs, says Mulesoft's Ian Fairclough. Here's why.
diginomica
How supercomputers found their industry mojo - the evolution of high performance computing
Supercomputers used to be the domain of scientists and the military. Now the enterprise use cases are picking up steam. But in a way, all computers are supercomputers. Here's a look at how the field has evolved - and what's next.
What can COVID-19 teach us about behavioural change in the enterprise?
The COVID-19 pandemic has been a mass exercise in convincing the public to change their behaviour. What can this teach us about change management in the enterprise?
Oracle charts a different path for cloud data services
Drilling down on Oracle's announcement of 21c and the APEX cloud service against the backdrop of how the company's broader DB strategy differs from that of cloud competitors.
"People would debate whether home goods would be bought online" - Wayfair CEO Niraj Shah on furnishing retail disruption long before the COVID shift to e-commerce
At one point, people questioned if home furnishings was really a retail sector suited to the e-commerce revolution; Wayfair has proved it can be and this is how they did it.
How Zoom defied its critics and became the go-to video conferencing app for surviving the pandemic
What's next for the insanely popular, death-defying video conferencing phenomenon?
How toy shop The Entertainer made e-commerce child's play with SAP Commerce Cloud
Working with SAP, The Entertainer has seen its e-commerce business ramp up sharply, with click-and-collect particularly popular.
UPS rolls out ServiceNow ITSM globally in 27 weeks
UPS is a global pick-up and delivery business that is changing the way it services its customers and employees, with ServiceNow.
Enterprise hits and misses - retailers learn from the omni-channel holiday stress test, ERP gets agile, and CX gets a terminology debate
This week - retailers passed the omni-channel holiday stress test, but are they ready for what's next? We kick off our NRF retail coverage. Meanwhile, agile ERP gets scrutinized, and customer data terminology sparks a CX debate. Your whiffs include lost-bitcoin-angst, and an early candidate for satirical tech tweet of the year.
Retailers will have a better 2021 with more flexible fulfilment options
Retail customers will expect a mix of fulfilment options this year - Andreas Grydeland Sulejewski of Neptune Software explores how retailers can adapt
B2B selling in 2021 - give me industry expertise over the flawed pursuit of hyper-personalization
My last piece on the myth of hyper-personalization stirred the pot - but I didn't do enough to establish a viable alternative. So grab your beverage of choice, and check my outspoken argument for where sales and marketing should head in 2021.
Friday rant - Facebook's disinformation spreading, ad-server-economy must go
Big Tech has been on the defensive lately, and for good reason. What was once perceived as a way to foster democracy has given way to algorithmic dystopia. But Facebook's algorithmic dangers are tied to an ad-server-based model we must dismantle. Rant time.
Adaire Fox-Martin to leave SAP. A case of musical chairs as SAP refocuses marketing and sales
SAP starts 2021 with a refreshed executive board. What does this mean and why does it matter?
