Do you hybrid? ASUG's Geoff Scott takes a practical look at the rapidly-proliferating "hybrid" buzzword in the context of planning. Will it be your stumbling block or strategic pillar?
The NHS health authority is cantering its digital strategy around culture, practices and processes - rather than technology.
Experts from Google, Microsoft, Oracle, Salesforce and SAP offer their thoughts on what comes next after the COVID disruption of retail.
Brewing up a strong data foundation with Tableau - Starbucks gains critical insight into consumer behavior, store usage and...er, restrooms
Starbucks use of data analytics has enabled it to pivot to meet changing customer behaviors during the COVID crisis.
We're always on the lookout for stories of supply chains that got tested - and the lessons learned. NRF's Big Show Chapter 1 featured a dandy: the story of Burton Snowboards, and how a small-but-determined team adapted their global supply chain amidst the COVID-19 surge.
AR and VR are set to bring practical benefits to Field Service Management. ServiceMax's Joe Kenny explains why an asset-centric approach will boost their impact
The influential Public Accounts Committee has said that HMRC needs to set out how it plans to refocus its efforts on modernising its IT systems.
Subscribing to long-term relationships - Birchbox makes customer support a thing of beauty with Zendesk
Effective customer support needs to center on building long-term relationships with subscribers at the New York-based beauty products firm.
Europe’s seductive pitch to Biden - together we could rule the digital universe! (Just follow our lead!)
European Commission President von der Leyen has an offer that her new US (sort of) counterpart can’t refuse…she reckons.
interview with Emma Williams, who heads up Microsoft's push to bring Teams to frontline workers in retail and other industries
Q4 revenues beat some expectations, but fell compared to last year. However, Bank of America has a positive digital outlook.
Nordic electronics chain Elkjøp - part of Dixons Carphone - bucks retail blues to invest in bricks-and-mortar customer experience
Instinctive isolation from online living - another complication to upset enterprises tech-enabled return to the workplace
Months of living via Zoom may have put paid to many employees desire for work’s social environment and that’s something enterprises need to factor into their post-COVID thinking now.