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Enterprise hits and misses - customer success needs a debate, but the metaverse doesn't need blockchains This article is sponsored by:

This week - I try to ignite a passionate debate on customer success; will I succeed? Also: services firms face business model implosion. The metaverse is about (virtual) identity, but that doesn't mean it's about blockchain. In the weekly whiffs, I hand out a well-earned hypocrisy award.

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Oracle SuiteWorld incoming - what to expect from NetSuite's big event This article is sponsored by:

A couple of new capabilities in the NetSuite product line should make mid-market buyers happy. These capabilities take advantage of advanced technology from Oracle – capabilities that other vendors might reserve for their larger customers. Will these new capabilities presage other capabilities on display at the upcoming Oracle SuiteWorld event?

Crystal ball photography © Alexas_Fotos - Pixabay
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We won't eliminate AI bias - unless we get at the real root of the problem This article is sponsored by:

Efforts to eliminate AI bias are well intentioned, but we aren't getting to the bottom of the problem. Here's my view on how we got to this point - and the dangers that lie ahead.

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Federal Trade Commission opens public debate on tougher US data protection rules as Congress makes progress with national legislation This article is sponsored by:

Progress at last in the pursuit of a tougher US data protection and privacy regime? Perhaps.

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UK data strategy - a surveillance state, claims security survey This article is sponsored by:

Recent political and policy moves that seek to enable a ‘data economy’ tie closely to the results of a new security survey, which assesses the ‘surveillance state’.

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Inside the push for continuous planning - finance transformation lessons from Planful customers This article is sponsored by:

Getting finance transformation right is no easy task - and continuous planning is a high bar indeed. But as my review of FPM use cases shows, there are plenty of good reasons to move ahead, and plenty of project lessons to apply.

Business team in cupped hands with digital transformation context  © nopporn - shutterstock
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ServiceMax CFO Simon Edwards on delivering value for customers during uncertain times This article is sponsored by:

Whilst the macroeconomic environment is volatile, ServiceMax is staying focused on its strategy of expanding its product and ensuring customers get the value that they need.

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Why KPIs and value engineering play a growing role in customer success This article is sponsored by:

The current state of the art in the practice of customer success is the use of value engineering to quantify KPIs that measure successful outcomes.

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If ABM's at an inflection point, where to next? The way ahead according to Terminus CMO Natalie Cunningham This article is sponsored by:

There's a growing need to apply Account Based Marketing across the entire customer lifecycle. Here's why - and how!

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No McRobots in the restaurant - McDonald's CEO Chris Kempczinski has a more practical digital transformation menu in mind This article is sponsored by:

The QSR sector is one that is tailor-made for the efficiencies offered by digital transformation, but is there enough pragmatism on show?

Ronald McDonald
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Lessons to be learned for Learning & Development to tackle the skills crisis in the age of the Great Resignation This article is sponsored by:

The digital skills gap is a long-running saga, but all the more pertinent today in the changed work world of the Vaccine Economy. New data from The Josh Bersin Company prompts some fresh recommendations for all enterprise organizations.

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