Enterprise hits and misses - customer success needs a debate, but the metaverse doesn't need blockchains This article is sponsored by:
This week - I try to ignite a passionate debate on customer success; will I succeed? Also: services firms face business model implosion. The metaverse is about (virtual) identity, but that doesn't mean it's about blockchain. In the weekly whiffs, I hand out a well-earned hypocrisy award.