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Data use by local government has accelerated during COVID-19 - but can momentum be sustained? This article is sponsored by:

The UK’s Centre for Data Ethics and Innovation highlights a number of barriers to continued, successful data use for local government beyond the COVID-19 pandemic.

Data scientist in glasses and pink shirt through touchscreen display, with wood background © WAYHOME studio - shutterstock

Email marketing is a top tactic - but doing it well remains a challenge This article is sponsored by:

Email marketing never goes out of style - but that doesn't mean it's paying off. Fresh data from Ascend2 reveals some email marketing surprises. How should marketers apply these lessons?

AI in Retail - Ocado goes bananas for robot food pickers This article is sponsored by:

Ocado Technology is training its robots to be more sensitive as pressures from the rise in online shopping grow, explains Isabel Richards, Head of UK Development Centers.

Zendesk pivots customer service to put messaging at the core This article is sponsored by:

Messaging becomes a core part of Zendesk's customer service offering this week as consumers switch to WhatsApp and other messaging apps to engage with brands

Social messaging apps on a smartphone - Photo by Adem AY on Unsplash

Welcome to Cherwell This article is sponsored by:

Those who think ITSM is boring or legacy, think again. Cherwell is here to bring lessons on how to modernize ITSM - and support the visibility and automation IT must provide going forward.

Can AIOps get us to better ITSM? The impact of visibility for your mission critical IT systems This article is sponsored by:

How do you mitigate IT systems risk, when budgets are stretched thin? And is AIOps a true asset to better ITSM and systems visibility - or are we getting ahead of ourselves? Crystal Miceli of Cherwell shares her lessons learned.

Cloud question mark © Thuat Images - Fotolia.com

A tale of two cloud providers - Google Cloud and AWS numbers reveal a balancing act inside each firm This article is sponsored by:

Google's opened up on the performance of its Cloud arm, while Amazon continues to see AWS turn in record numbers.

Black History Month - being a force for change as Salesforce seeks to elevate Black voices This article is sponsored by:

Salesforce has trained almost 7,000 racial equality allies and overhauled recruitment practices as part of its ongoing efforts to address historic imbalances.

Bitcoin in your portfolio - why more corporations are adding cryptocurrency to their balance sheets This article is sponsored by:

MicroStrategy's moves with Bitcoin - part of a wider trend emerging?

BGL Group moved its contact centre fully online in 8 days as COVID-19 hit This article is sponsored by:

UK digital insurance specialist BGL Group says Twilio was key to maintaining high levels of customer satisfaction and improving the customer experience.

One app to replace them all? ClickUp's CEO on the future of productivity, and how ClickUp addresses the proliferation of productivity tools This article is sponsored by:

At diginomica, we put plenty of productivity tools through the workflow grinder. Our use of ClickUp raises questions about tool flexibility, integration, and the proliferation of productivity tools. Time to sort that out with ClickUp CEO Zeb Evans.

Cook and Zuck - a divine feud with enterprise implications for data privacy best practice This article is sponsored by:

Apple's Tim Cook and Facebook's Mark Zuckerberg square off with increasingly sharp words in the latest tech sector catfight, but it's a tussle that has wider implications around privacy, both personal and corporate.

Black History Month - SAP's diversity chief busts the talent pipeline myth This article is sponsored by:

In the second of our Black History Month series, a candid conversation with Judith Michelle Williams on SAP's efforts to boost the African-American hiring pipeline.