Rescue cats find a purrfect re-homing enabler thanks to Adobe e-signature tech This article is sponsored by:
Cats Protection's catnip is hands-free re-homing in a time of COVID crisis.
diginomica
Sustainability isn’t a ‘nice to have’ anymore - and digitisation plays a vital role
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Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
Workplace from Facebook in 2021 to focus on 'collaborative productivity' This article is sponsored by:
We spoke to Ujjwal Singh, Head of Product at Workplace from Facebook, about its enterprise digital teamwork strategy for the coming year
TSB takes ownership of IT and boosts compliance with ServiceNow This article is sponsored by:
TSB has brought systems management back in-house, away from parent company Sabadell. ServiceNow is playing a key role in supporting the ownership of the bank’s IT.
Data reveals omni-channel retail passed its biggest stress test during the 2020 Holiday season, but what happens next? This article is sponsored by:
Retailers wanted to 'spread the load' for the 2020 Holiday season as millions more shopper turned to online. Good plan, but how did it work out in practice?
The problem of algorithmic opacity, or "What the heck is the algorithm doing?" This article is sponsored by:
Opacity in AI used to be an academic problem - now it's everyone's problem. In this piece, I define the issues at stake, and how they tie into the ongoing discussion on AI ethics.
Re-imagining customer loyalty programs - Salesforce pitches a wider approach This article is sponsored by:
Lynne Zaledonis, SVP Industry Marketing at Salesforce, talks through the firm’s new Loyalty Management product and shares her point of view on why companies need to re-imagine how they think about customer loyalty experiences.
Critiquing the SAP 2021 business roadmap This article is sponsored by:
SAP telegraphs its business roadmap messaging for 2021. I put that under my critical eye.
Vitamin Shoppe gets intentional about communication and tech to cope with COVID demands This article is sponsored by:
Vitamin Shoppe has adapted to operating in the COVID-19 crisis, with an emphasis on employee communication in a world of remote working.
Enrich the customer experience by starting with your employees
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How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology
Capital One closes its data centres and goes all in with AWS This article is sponsored by:
Capital One has been undergoing a multi-year transformation to operate entirely out of the public cloud with AWS.
IT-ready, business-ready - how retailer J.Jill is coping with COVID-19 and planning for what comes next This article is sponsored by:
Women's apparel retailer J.Jill is contemplating the Future of Work in a Vaccine Economy.
Kawasaki Engines focuses on customer centricity with Salesforce Manufacturing Cloud This article is sponsored by:
Kawasaki Engines needed to make a shift from siloed data to a clearer view of the customer, with the help of Salesforce.
