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Turning on the social messaging tap at Severn Water to boost customer contact experience This article is sponsored by:

Water utility Severn Trent is on an ongoing journey to overhaul the way it keeps in touch with customers, with WhatsApp emerging as the contact channel of choice.

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Huawei, 5G and the Eastern ‘new normal’ that is already underway This article is sponsored by:

While in the West the post-pandemic ‘new normal’ is still a myth and mystery, in the East it is already on the foothills of reality, and the RCEP trade deal can only make that reality bigger and more real.

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Endries International looks to optimise warehouse efficiency and employee learning with Infor This article is sponsored by:

Fastener distributor Endries International has had a long partnership with Infor, but needs a new WMS to help it scale.

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Role reversal - how HMRC's IT team delivered the systems to allow the UK taxman to hand out money during COVID This article is sponsored by:

The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.

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Edinburgh upgrades to integrated Oracle ERP to create a ‘single version of truth’ for the city This article is sponsored by:

Benefits of the Oracle managed service also seen as a key driver for the Edinburgh’s push to modernise its finance back-end

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ERP implementation brings lean processes and increased profitability to KLN Family Brands This article is sponsored by: IFS logo

Pet food and snack manufacturer KLN Family Brands saw huge improvement when it replaced spreadsheet planning with a new ERP system. IT chief Lance Schultz tells the story

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The high price of Brexit - the £1.6 billion cost of the UK not securing a data adequacy deal with the EU (and it impacts US firms as well) This article is sponsored by:

The UK and the EU have yet to reach an adequacy agreement that will keep data flowing to and from one another - and that's something that ought to concern US firms based in Brexit Britain.

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