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Turning on the social messaging tap at Severn Water to boost customer contact experience This article is sponsored by:

Water utility Severn Trent is on an ongoing journey to overhaul the way it keeps in touch with customers, with WhatsApp emerging as the contact channel of choice.

A different Higher Education view of ERP and COVID This article is sponsored by:

A deep dive into an alternative perspective on Higher Education...

Wellcome has a new trust in technology This article is sponsored by:

Head of Technology at influential health funding body Wellcome Trust describes common platforms and leadership styles have seen a new digital approach thrive

An image of the Wellcome Collection building

3Diligent's digital platform combines 3D Printing and Industry 4.0 to drive Additive Manufacturing This article is sponsored by:

Custom on-demand manufacturing is changing the way things are made.

Two surveys among SAP UK customers indicate trouble ahead as skill shortage bites This article is sponsored by:

Two surveys provide insight into how an already difficult environment is made more challenging.

The future is now - a hybrid, customer-centric workforce This article is sponsored by:

Customers and employees alike need human connections for the best experience. Zendesk's Teresa Anania considers the possibilities in a hybrid future of work

Human connections as diverse strings linked in the shape of a face © Lightspring - shutterstock

Huawei, 5G and the Eastern ‘new normal’ that is already underway This article is sponsored by:

While in the West the post-pandemic ‘new normal’ is still a myth and mystery, in the East it is already on the foothills of reality, and the RCEP trade deal can only make that reality bigger and more real.

Endries International looks to optimise warehouse efficiency and employee learning with Infor This article is sponsored by:

Fastener distributor Endries International has had a long partnership with Infor, but needs a new WMS to help it scale.

An image of an Endries International warehouse

Role reversal - how HMRC's IT team delivered the systems to allow the UK taxman to hand out money during COVID This article is sponsored by:

The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.

Edinburgh upgrades to integrated Oracle ERP to create a ‘single version of truth’ for the city This article is sponsored by:

Benefits of the Oracle managed service also seen as a key driver for the Edinburgh’s push to modernise its finance back-end

ERP implementation brings lean processes and increased profitability to KLN Family Brands This article is sponsored by:

Pet food and snack manufacturer KLN Family Brands saw huge improvement when it replaced spreadsheet planning with a new ERP system. IT chief Lance Schultz tells the story

The high price of Brexit - the £1.6 billion cost of the UK not securing a data adequacy deal with the EU (and it impacts US firms as well) This article is sponsored by:

The UK and the EU have yet to reach an adequacy agreement that will keep data flowing to and from one another - and that's something that ought to concern US firms based in Brexit Britain.

Foot Locker weathers COVID-19 storm as digital business leads the way This article is sponsored by:

Athletic footwear giant Foot Locker is one of the retailers that has managed to balance its losses from store closures with digital gains.