diginomica

How AWS machine learning helped United Airlines navigate some unfriendly skies during COVID This article is sponsored by:

COVID has hit the travel industry hard, but United Airline's digital teams have been busy to ensure that the crisis has not stalled innovation.

What constitutes modern ERP? Reacting to the views of Unit4 CEO Mike Ettling This article is sponsored by:

Some view ERP as a legacy concept. Others stake their future on it. They are both right. It all depends on what type of ERP future you are talking about. Unit4 CEO Mike Ettling gave diginomica his take on mid-market ERP - it's worth a review.

Cartoon robots look at young man lined up for job interview © pathdoc - shutterstock

UK data - the need to build trust and maintain alliances This article is sponsored by:

The latest Westminster policy conference on the data economy asks the question: can the UK live up to its data potential?

How to make a people-first culture permanent This article is sponsored by:

Businesses are relying more than ever on the employees who provide a people-first service. Lisa Dodman of Unit4 shares the recipe for creating a people-first culture that can be embedded within your organization.

Office life diversity and inclusive people-first culture leadership concept © Nadia Snop - Shutterstock

Five ways to empower your service agents and reap repeat customers This article is sponsored by:

The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction.

Customer service and communication concept of people in the global network. A number of avatars of people with speech bubbles and interface icons © VLADGRIN - Shutterstock

British Government faces long term barriers to digital change and the center needs to do more This article is sponsored by:

The influential Public Accounts Committee’s latest report says that government IT is “dysfunctional, damaging and sometimes dangerous”

Create inclusive cultures with relational leadership This article is sponsored by:

In the second part of this series from Salesforce, Karen Mangia and Mack Fogelson explore what it means to be an effective relational leader and create inclusive an culture.

Diversity And Inclusion. Business Employment Leadership. People Silhouettes © Andrey_Popov - Shutterstock

Enterprise hits and misses - Tech companies respond to exploits, Amazon flexes for the holidays, and on-the-ground events get a safety playbook This article is sponsored by:

This week - Salesforce issues an on-the-ground safety playbook (and functionality), but will it be enough? Amazon seems to have avoided the holiday supply chain crunch, but how? AWS remains in the spotlight, but exploits and security hacks also grab headlines. Plus: your whiffs.

Not just another G - how DISH is executing its 5G wireless strategy in the AWS public cloud This article is sponsored by:

More disruption from DISH as the US's fourth largest wireless operator rolls out its 5G strategy using AWS.

How UK organizations are injecting digital skills into their local communities This article is sponsored by:

Digital skills, whether basic or advanced, are in short supply. But here are two local initiatives that are trying to make a difference here.

IFS - building an enterprise application platform that meets customers where they are (2/2) This article is sponsored by:

An interview with Christian Pedersen, Chief Product Office of IFS, about building an enterprise application platform from parts that are 'individually deployable yet inherently integrated.'

Miniature service engineers inspecting CPU © kirill_makarov - Fotolia.com

Salesforce's New York state of mind - Dreamforce shows real world events can be done in the US and here's how This article is sponsored by:

Safety first as Dreamforce heads back to New York City, where Salesforce co-CEOs Marc Benioff and Bret Taylor pitch learnings for other real world event organizers to explore.

Unit4 report - public sector digital change held back by budget cuts, leadership resistance and lack of skills This article is sponsored by:

Unit4’s State of the Digital Nation report makes for some sobering reading. Despite the COVID-19 pandemic showing real change is possible, there are still a number of barriers to face.

Adapting to change as a business idea with a man walking on tightrope that transforms into a staircase © Lightspring - Shutterstock