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Can AI transform churn risk assessment, or is it an efficiency play? Talking subscription management and CX updates with Oracle's Nate Skinner This article is sponsored by:

Each quarter the Oracle CX team brings out new CX functionality - and I come up with something new to argue with them about. This time, we delve into AI advancements in churn risk and subscription management. But is this just an efficiency play? Let's debate.

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Google turns Workspace Docs and Sheets into a collaborative canvas This article is sponsored by:

At Google I/O the launch of new smart canvas features in Google Workspace positions Docs and Sheets at the center of a connected collaborative canvas for enterprise digital teamwork

Google IO 2021 Smart Canvas Javier Soltero
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Triumph Motorcycles on a ride towards greater flexibility with Infor ERP This article is sponsored by:

Triumph Motorcycles is an iconic global brand and it is transforming its underlying ERP and supply chain processes with Infor to build a closer relationship with its customers.

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Shell replaces ServiceNow with...ServiceNow, but there's strictly no customization allowed! This article is sponsored by: Knowledge 2021 ServiceNow

Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.

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Xero expands into workforce management but accounting is still at the core This article is sponsored by:

Small business cloud accounting provider Xero reflects on a year of two halves and explains the rationale for acquiring workforce management provider Planday

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Aegis Sciences uses Pure Storage to pivot its business model in testing times This article is sponsored by:

When the scale of the coronavirus pandemic became clear last year, Aegis Sciences decided to make a move into COVID testing – and its scalable technology platform has helped the company meet huge demand for its services.

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Enterprise hits and misses - digital acceleration earns its hype, cybersecurity gets real, and the market puts the brakes on autonomous cars This article is sponsored by:

This week - digital acceleration gets industry credibility, while cybersecurity earns the US President's attention. ServiceNow makes waves with Knowledge 2021, and supply chains get scrutinized. Your whiffs include a trip to the trough (of disillusionment) for blockchain - and autonomous vehicles.

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Standardizing taxonomies can grease the wheels of the future’s Everything-as-a-Service This article is sponsored by:

Most standards and accepted taxonomies are the natural fall-out of one vendor becoming dominant in a market or sector. As we head towards the meta-connected hyper-hybrid cloud and Everything-as-a-Service there will be no single vendor.

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Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID This article is sponsored by: Knowledge 2021 ServiceNow

Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.

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