diginomica

Enterprise hits and misses - automation and personalization are put to the retail test, while analysts call out cloud vendor hype This article is sponsored by:

This week - automation and personalization sound good in theory - but let's put them to the retail test. Synthetic data and headless CMS hype balloons get punctured, and two analysts call out cloud vendor hype. As always, your weekly whiffs.

Black History Month – why Zendesk sees targeted sourcing as vital for hiring and retention of Black talent This article is sponsored by:

In the first of our Black History Month series, Zendesk VP of DE&I Dave Kim, argues that under-represented groups need humility, not a white knight.

Dropbox looks to enable knowledge workers caught between file and browser worlds This article is sponsored by:

A year of product expansion for Dropbox has provided the foundation for what's to come in 2022, says CEO Drew Houston.

More automation to come as Walmart expands its footprint to redefine retail This article is sponsored by:

Walmart isn't just for groceries and home essentials any longer...

Decathlon UK improves its customer experience by combining human expertize with conversational AI This article is sponsored by:

Heyday by Hootsuite allows sportswear specialist Decathlon UK easily to handle pandemic demand for home exercise kit

Customer experience IT concept hand reaching through screen © kiquebg - Pixabay

British Government consultancy spend jumps from £0.7bn in 2016 to £2.5bn in 2021 This article is sponsored by:

The combination of Brexit and COVID-19 created the perfect storm for consultancy to win big across public sector contracts.

Re-igniting travel - how Expedia and Sabre are using digital transformation to journey to the Vaccine Economy This article is sponsored by:

The travel sector took an enormous hit from COVID. Tech transformation programs to re-invent operational capabilities will be critical to recovery.

Swedish energy company Vattenfall democratizes data to boost collaboration This article is sponsored by:

Use of data catalog software from supplier Alation ushering in a new data ‘culture’ at Vattenfall

How can industrial manufacturers pave the road to economic recovery? With value-added services This article is sponsored by:

Jon Devine of Infor sets out some customer-centric opportunities on the horizon for industrial manufacturers that indicate reasons for optimism.

manufacturing premises, workshop at the plant, blast furnace, heavy industry, engineering, steelmaking © Kichigin - Shutterstock

Frictionless Enterprise - how the XaaS Effect transforms customer engagement This article is sponsored by:

Continuing our series on the journey to Frictionless Enterprise, Phil Wainewright reprises the XaaS Effect and explores how digital connection has transformed customer engagement.

Electric cables connect with sparks to define XaaS © nomad soul - Fotolia.com

Disney pushes ahead with metaverse ambitions - appoints exec to oversee strategy This article is sponsored by:

In a memo sent out to employees, Disney CEO Bob Chapek said that the metaverse will create a new paradigm for audiences to engage with stories.

How a smart design strategy is transforming mental health charity Mind’s peer support This article is sponsored by:

Cloud and design thinking from agency dxw has made a support site for people in crisis, Mind, much more effective

What makes a successful ecosystem partnership in the age of SaaS? This article is sponsored by:

While the fundamentals of good partnership remain the same, SaaS is a different ball game. The role of ecosystem partners, their sources of revenue, and the support they need from vendors have all changed. Beata Wright of Unit4 shares how to embrace these changes to succeed in the world of SaaS.

SaaS ecosystem success concept © mohamed_hassan - Pixabay