Personalization is a confusing swamp of over-used buzzwords. At recent events, I cornered personalization experts in search of sane answers and realistic use cases. Here's what I've learned so far - and why "relevance" is the one buzzword worth fighting for.
We're all curators, but often in a half-baked way. There is value in taking it further. Here's my motivational case on why it's worth the effort - along with some real world examples from enterprisey curators.
Marissa Mayer was missing in action earlier in the week, but Verizon bosses are happy to discuss the fate of the planned Yahoo! takeover - and it's not good news for those who reckon it's a done deal.
ASOS is a UK global success story in the fashion retail e-commerce sector, reaping the benefits of sustained investment in new technologies and wooing its mobile-first, social-first 20-something customer base.
RBS was speaking at Adobe Symposium in London this week, where it explained how it is using customer journey data to build new end-to-end experiences.
Yahoo! turns in its latest numbers - but where's Marissa? CEO Mayer's absence means that some awkward questions go unanswered. Handy!
Recent reports from Google and the White House brought the ethics of AI into focus - but from different angles. They also reinforced that while some AI futures are nowhere near reality, others are here now - and in dire need of focus from a design and workforce planning perspective.
New ways of DevOps working have demanded a new managed hosting contract with Datapipe at the 170-year old healthcare publisher.
What would you do if you found yourself on a one person team, charged with driving digital transformation for a global restaurant brand? That's exactly what TGI Fridays' Gail Seanor took on. At the SAP Hybris Summit, Seanor told me of her progress after fifteen months, starting with e-commerce and heading towards something much bigger.
NetSuite’s SuiteConnect conference in London featured a slightly off-the-wall keynote by Prof Nathan Furr. Yet, as straight tech and code-cutting issues become less dominant, his target – how to find business opportunities that exploit disruption rather than wait for it to smack you in the face – has a growing relevance.
In this edition of digital media disruptions: Twitter struggles with video streaming, and the press release is on life support. Facebook gets into video stats and algorithm trouble, while news organizations desperately pursue mobile monetization. What can enterprises learn from all this? As usual, we've got your action steps.