Having a Level 1 chat with SAMI
ServiceNow partner, Fruition Partners, is pitching to use an AI chatbot to free up service personnel to concentrate on the more taxing issues.
UX and application design
Swipe right on digital mortgages, according to Bank of America consumers
Online mortgages or online dating? The U.S. consumer is more likely to swipe right on the former than the latter apparently.
Netflix CEO - no danger over data, Will Robinson, we're not like other tech firms
While Facebook is desperate not to be seen as a media firm, Netflix doesn't want to be thought of as a tech firm, particularly in the current data scandal climate.
Citrix CTO Christian Reilly on cloud migration and 'life after icons'
I caught up with Citrix CTO Christian Reilly to hear how the vendor sees the future of the digital workspace and enterprise cloud migration
CEO Aneel Bhusri on Workday present and future
Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction
Event musings - Oracle Modern Customer Experience Chicago
Oracle's tsunami of product announcements come at a time when CRM needs a reboot. Oracle is well positioned for when customers are ready to move - which should be sooner rather than later.
The dynamics of winning attention in the B2B marketplace - a primer
You can't build subscribers if you don't earn attention. But now more than ever, the desire for attention poses a fundamental problem. Here's how to pull it off in B2B markets.
Apigee sees enterprise API management go native at Google Cloud
API management platform Apigee is enjoying mainstream enterprise adoption and looking ahead to team up with native Google Cloud services such as serverless
Open Banking herds UK banks towards PSD2 with Confluence
Open Banking has to steer UK banks towards PSD2 - a bit like herding cats. Here's how it hammers out specifications using Confluence for collaboration
The importance of TrailheadDX as Salesforce seeks expansion
TrailheadDX is maturing into an event that caters for all levels of developer - whether that's lo/no-code or the hardcore bits and bytes people. That helps seed the next generation of Salesforce business user.
Starbucks COO wants your e-mail address to brew better personalization
Starbucks wants to know more about you, so it wants your e-mail address if you're going to use its free WiFi.
Salesforce buying MuleSoft hints at a seismic shift in enterprise integration
Salesforce buying MuleSoft is a surprise, but it reflects an ongoing seismic shift as enterprise integration moves to a 3-tier API-centric infrastructure
Workday loses its head for Slack - also Facebook, Google, Microsoft
Workday embraces conversational computing and goes headless in Slack partnership, will also open up platform to Facebook, Google Cloud, Microsoft Teams
