HR guru Josh Bersin explains how the COVID-19 pandemic has impacted leadership, the way we work and HR’s role in the second part of an exclusive interview.
Rail Delivery Group lays down the tracks with Mulesoft for digital transformation among UK train operators
RDG CIO Simon Moorhead on how the industry membership organization is using Mulesoft to help integrate services across the many operator companies that make up the UK rail network.
The Netherlands second-largest bank is shifting to a Pega platform to upgrade its multi-channel customer service delivery.
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
Contactless payments are a good idea in the middle of a global public health crisis, but some countries are more ready to take advantage than others.
PegaWorld Inspire 2020 - One Digital vision delivers premium transformation for Aflac's customer centricity
US insurance provider Aflac is 6 years into a customer-centric digital transformation program. Rich Gilbert, Chief Information and Digital Officer, highlights progress to date.
Hardly any stores, 25 years of e-commerce experience and selling comfy clothes - how Lands End has risen to the COVID-19 retail challenge
If your retail footprint only has 26 stores, shuttering those doesn't have the same impact as for other retailers. Lands End has tapped into a quarter of a century of e-commerce experience over the past 3 months.
Recent survey stats on remote working and policy changes announced by several tech companies have some significant implications for organizations and individuals.
Digitzation is a luxury that high end brands can't ignore after COVID-19 - the tipping point from 'nice to have' to 'must have' for retail e-commerce?
Digital transformation and e-commerce can't be ignored by high end retail brands after COVID-19 as the physical shopping experience changes forever, says Farfetch CEO José Neves.
Bullseye from Target as COVID-19 proof points stack up around retailer's digital transformation gambit
We were right! Target CEO Brian Cornell reckons the retailer's omni-channel transformation with the store at its hub has been validated during the current crisis.