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Can vendors like Workday, Salesforce ever get enough AI? This article is sponsored by:

As Salesforce buys Datorama and Workday acquires stories.bi, we ask can enterprise application vendors ever get enough AI in their product portfolios?

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Salesforce aims to smarten up customer experience with Service Cloud Einstein This article is sponsored by:

Salesforce rounds out its AI-infused Service Cloud Einstein offering with bots and predictive smarts designed to enhance the customer experience

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Are peer review sites impacting the large enterprise buyer? TrustRadius says yes This article is sponsored by:

The impact of peer review sites on B2B buyers is no longer debatable. But does that influence extend to the large enterprise? And is it fair to compare the role of analysts to the Kardashians? Those were some of the items I debated with the TrustRadius team.

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How the San Jose Sharks deliver for the modern fan with S/4HANA on the Google Cloud This article is sponsored by:

It's not the first time I've had a run-in with Jonathan Becher at Sapphire Now. But now he's the President of the San Jose Sharks, and he's got a story to tell about how sports teams must change with the modern fan - and how S/4HANA on the Google Cloud fits in.

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Amazon, Microsoft, Salesforce back Tact.ai to take the friction out of sales This article is sponsored by:

Amazon, Microsoft and Salesforce all invest in Tact.ai, a conversational computing startup whose voice-driven intelligent workflow automation takes the friction out of sales

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Neptune Software invades Planet 9, aka object-oriented REST APIs This article is sponsored by:

Neptune pivots from an SAP-centric world to an open apps world with Planet9. What does this mean for developers?

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How MuleSoft will change the way Salesforce connects its clouds This article is sponsored by:

President and Chief Product Officer Bret Taylor spoke this week about the impact MuleSoft will have on integration at Salesforce customers and internally within its own cloud platform

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Video intelligence is more than views and clicks - rethinking video analytics with WatchingThat This article is sponsored by:

Video marketing may have hit the mainstream, but video analytics leave a lot to be desired. Barb gets an inside look at how WatchingThat aims to address this problem - by integrating video analytics across channels.

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SAP SuccessFactors tools up CRM for the talent acquisition war This article is sponsored by:

SAP SuccessFactors adds candidate relationship management - CRM - to recruitment to arm customers for the talent acquisition war

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Salesforce Connections 2018 - inside DoorDash's plans to transform its customer support with AI This article is sponsored by:

For DoorDash, great customer support at high volumes is an absolute must. At Salesforce Connections 2018, I got their tips on migrating to Service Cloud, the impact of a 360 customer view, and what lies immediately ahead: Einstein service bots.

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BT hangs up on CEO Patterson This article is sponsored by:

Gavin Patterson is finally on the way out the door at BT. Is there a chance for the provider to redeem itself?

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