UX and application design

Slack expands huddle audio chats to add video and screen sharing, launches GovSlack This article is sponsored by:

Slack extends its huddles impromptu audio chat feature with video, screenshares and reacji, as well as launching GovSlack for the US government market

Slack huddle with video and screen share

Primark looks to click-and-collect to give physical stores TARDIS capabilities This article is sponsored by:

Primark stores won't be able to travel in time, but they will become bigger on the inside courtesy of click-and-collect (at last!)

Building demonstrably better demo experiences with Cloudshare This article is sponsored by:

Prospective users expect to try before they buy these days. Marketers need to be able to manage the demo stage better than they've previously been able to.

Unit4 acquires Scanmarket to expand into source-to-pay, previews no-code App Studio This article is sponsored by:

Unit4 acquires Scanmarket to expand its midmarket enterprise applications platform into source-to-pay and also previews a no-code application and workflow builder.

Mike Ettling, CEO, Unit4 speaks at analyst day 2022-05

Heap acquires Auryc for session replay insights into user behavior This article is sponsored by:

Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior

Rachel Obstler, Heap, screengrab from Zoom call

Bayer standardizes on ServiceNow with a focus on employee experience This article is sponsored by:

Life sciences and pharmaceutical giant Bayer is ‘transforming its digital core’ in a bid to improve both the employee and customer experience.

Welcome to Heap and its data-driven approach to a better digital experience This article is sponsored by:

diginomica welcomes Heap to our partner family, a company bringing a data-driven approach to help enterprises track customer behavior and improve their digital experience.

Zendesk Relate - how conversational CRM is changing the hotel experience This article is sponsored by:

Hospitality brands such as Four Seasons and Soho House are using messaging and mobile apps to improve the guest experience.

Spa at Four Seasons Anguilla © Four Seasons Ken Seet

Connected Fitness - WeightWatchers set to shed digital calories as omni-channel realities emerge in the Vaccine Economy This article is sponsored by:

WeightWatchers has been big on digital for a long time, but COVID has brought about a desire for more human connection. Time for some omni-channel adjustment...

Enterprise hits and misses - UX accessibility matters, Google and Microsoft surprise, and the metaverse gets enterprise scrutiny This article is sponsored by:

This week - lessons from UX accessibility keep us on our toes. Microsoft and Google buck the tech earnings blues - thanks to cloud. The metaverse gets an enterprise review, and NoOps wins buzzword bingo. As always, your whiffs.

UX accessibility must move beyond developers - Karen Hawkins on how to turn digital accessibility into a team practice This article is sponsored by:

UX accessibility is no longer a nice to have. But if you put this solely on your developers, it's not going to work out. Karen Hawkins of eSSENTIAL Accessibility explains how to take digital accessibility further; I reflect on diginomica's UX lessons as well.

Karen Hawkins of eSSENTIAL Accessibility

Salesforce TrailblazerDX - automating the way to a future where enterprise software comes to you This article is sponsored by:

The developer branch of the Salesforce Ohana is gathering in San Francisco today. Salesforce co-founder Parker Harris explains the importance of this and points to what's to come.

ServiceMax brings KPI dashboards to FSM, adds asset data to Salesforce Field Service mobile app This article is sponsored by:

ServiceMax puts FSM into a wider context with new Tableau dashboards in Asset 360 and ServiceMax Core, and brings asset data to the SFS mobile app.

Engineer with tablet checks robot welding in intelligent manufacturing factory © PopTika - shutterstock