While ChatGPT is capturing a lot of press lately, is anyone really thinking about the hype associated with it and other all-new technologies? Are readers not being discriminating enough and accepting too much at face value? Here are some interesting models to ponder while evaluating the hype around AI and ChatGPT.
With its annual CX Trends survey finding that customers want better experiences, Zendesk proposes AI-enabled Immersive CX as the way forward.
The Industrial Metaverse is taking shape - here's the lie of the land so far...
Peter Coffee of Salesforce explains why number-crunching needs to look beyond budget snipping and explore simplifying the vast array of applications enterprises use.
MessageGears makes a major mobile move with its acquisition of Swrve.
The use cases for product tours and demo software are varied and touch all customer-facing departments in the organization. Next up, Storyscale.
The first in a short series of looking at product tour and demo offerings.
We start the New Year with the next in our series on the journey to Frictionless Enterprise, as Phil Wainewright examines the ongoing evolution of the digital user experience.
As ever, diginomica spent its time this year diving into customer stories. But in 2022 there was a common theme across many of them - total experience. Take a look at some of the most interesting digital enterprise examples from across the year.
Across 2022, diginomica's partner ecosystem has added yet more commentary and analysis. Here's a selection of the best.
Online retailer The Very Group is bolstering its service experience across the business through the use of Atlassian’s Jira Service Management tool.
ClickUp is counting on viral adoption to make its case to be the preferred platform for enterprise-wide collaborative work management.
Meta's new Quest Pro headset marks its foray into persuading businesses that there's value in deploying VR technologies - could online meetings be the killer app for the enterprise metaverse?
