Conversational UI cuts across the walled gardens of mobile and social to restore an open Web, but risks new vendor lock-in to restrict customer choice
Disney just opened up a major new front in the war on Netflix - and it's got the backing of some big Hollywood studios to support it.
Wipro's Designit CEO Mikal Hallstrup tells me about acquiring the consulting firm of Visual Basic creator Alan Cooper, just as AI begins to shake up UX
Oracle is taking its ERP customers on a fresh journey that includes IoT and machine learning as the guides. Does it make sense? We think so.
Disney pulled the rug out from under Netflix by taking back Marvel and Star Wars properties, but it's all part of a wider game plan than that, says CEO Bob Iger.
Enterprise events aren't completely broken, but they do need a rethink. I turned to two customers for their views on what works - and what needs to change.
Enterprise complexity is a huge UX obstacle. That's why UX designer Robert Reimann wants to provoke designers with new models - and systems thinking.
A new podcast deconstructing social media as a content platform caught my ear. Here's why I think it matters to B2B - and how distribution and attention connect.
Content platforms are changing fast. ViewLift's CTO tells me about why video is surging, and how partner Incedo keeps them on top of Alexa - and the AI bots to come.
The value of personas in enterprise UX remains a subject of debate. At Enterprise UX 2017, Robert Reimann explained the problem with personas, and why enterprise UX needs strategic models.
Yeah, I still detest surveys. But Jury's Inn gave my skepticism a welcome jolt, leaving me to find another chip for my shoulder. Here's how they did it.
William Hill has seen profits decline in its offline shops, but that's countered by signs of healthy growth in its online operations.
Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead.