Catching up with Tim Kopp, former CMO of ExactTarget, now heading up ABM solution provider Terminus.
Breaking up is (too) hard to do for The GAP and Old Navy, so what's the next omni-channel 'big idea' going to be?
Spinning off Old Navy was supposed to be the 'big idea' that would assist The GAP's omni-channel turnaround - except it wasn't. Whatever happens next a new CEO needs to keep up the digital focus.
NRF 2020 - retail must take back control of its digital future, says Microsoft's Nadella as IKEA cuts loose from Amazon
"You cannot be cool by association with a tech vendor." Retailers need to build out and skill up their own digital stacks and not depend on third parties, such as a certain online behemoth...
FinancialForce is keeping a close eye on customer success and adoption as it introduces new Salesforce-powered workspaces and predictive analysis
Pivoting off news around this week's NRF event in New York with a look at AI applications in retail, including a diginomica favorite, Domino’s Pizza.
As federal lawsuits over digital inclusion continue to rise, this university used AudioEye’s cloud-based website accessibility service to ensure its online presence remains open to all.
Today's informed B2B buyers map their own customer journeys. Landing pages are an anachronism in a customer-centric website
The threat to consumer privacy often makes headlines, but Big Tech companies want to spy on us at work too, warns Zoho's Raju Vegesna
Mitsubishi Electric's Salesforce transformation isn't hot air as engineers get CRM data at their fingertips
Mitsubishi Electric Trane HVAC will continue rolling out new Salesforce-centric iterations in 2020, but its CRM transformation journey began back to 2014.
Amazon's 'AWS-everywhere' vision isn't unique; Microsoft is doing something very similar with Azure and Azure Stack, just not as brashly.