Salesforce Live - ensuring customer transparency at insurance claims firm Sedgewick Repair Solutions
Sedgewick Repair Solutions uses Salesforce to bring transparency to the insurance claims process.
User experience
Introducing dyslexia mode - a new reading option for diginomica content
Today diginomica unveils our latest accessibility innovation with the introduction of dyslexic-mode content. Here's why.
Dyslexia and tech - help is at hand, but there's still more to do
Dyslexia is much more common than many people think but it can cause significant challenges for those with the condition. So what can technology do to help – and is it enough?
Build brand purpose, hard-wire happiness - organizational learnings from Freshworks ON Festival
Happiness as a corporate value and the pain of purpose - two of the themes to emerge from a rather different tech vendor conference.
Cash is king - three end user exemplars from Coupa of the importance of Business Spend Management
The best proof points come from real-world customers - three Coupa users testify to the importance of spend management in the Vaccine Economy.
Why happiness is the corporate currency
Happy employees are more loyal, innovative and healthier and those benefits extend to happy customers, says Freshworks' Stacey Epstein.
Salesforce Industries Summit - how Penn State and NBCUniversal are tapping into industry-specific clouds
Salesforce's Industries Summit threw up product strategy pitches and customer use case exemplars.
Cloud's industrial revolution - Salesforce's Chief Product Officer explains why it's not "all CRM to me" anymore
Putting the shift to industry clouds into context, Salesforce CPO David Schmaier makes the case for why customers want vertically-focused solutions.
Furniture designer Herman Miller re-designs customer-centric commerce around Salesforce
Herman Miller has re-designed its end-to-end e-commerce experience around a variety of Salesforce's cloud offerings.
Samsonite packs for peak practice with Commerce Cloud as 'revenge travel' looms in the Vaccine Economy
Samsonite was hit by the downturn in the COVID-afflicted travel industry, but its use of Salesforce's Commerce Cloud has enabled it to respond to changing circumstances with agility.
Never the same again? M&S has found digital religion at last, but can an 'omni-everything' mindset translate into a monetized customer base?
Hoping to be pleasantly surprised, M&S throws itself into digital transformation after plunging to massive losses during the COVID crisis.
Italian insurance giant Sara Assicurazioni goes full cloud in a year with TIBCO
Sara Assicurazioni’s COO took the decision to go for broke with cloud migration, on the basis that the risks involved were less than the inevitability of changing nothing. It's worked.
Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
