'Good citizen' Uber wants a regulatory Better Deal in Europe - but a better deal for who?
We must all work together to build A Better Deal, says Uber CEO Dara Khosrowshahi, but will Europe be as willing to listen as Californian voters were?
We must all work together to build A Better Deal, says Uber CEO Dara Khosrowshahi, but will Europe be as willing to listen as Californian voters were?
In 2016, US retailer Target set off on an omni-channel transformation journey that 'loved the store'; in 2020, that foresight paid off during the COVID crisis. Where to now in the Vaccine Economy?
Dealership uses Informatica and Salesforce tech to get a single customer view, boost e-commerce and increase marketing personalization.
The least unexpected set of quarterly success numbers in the current financial reporting period, but can Zoom's growth be sustained as workplaces re-open?
Outcomes are the new customer experience, say Salesforce's Matthew Sweezey and Karen Mangia.
NatWest and HSBC are shoring up their digital assets to support growth and changing customer behaviors as well as fending off the threat of new challenger banks.
The road to hell is paved with good intentions; the road to good account-based marketing should be paved with intent.
It wasn't a great year for Macy's, but it could have been worse. The challenge for CEO Jeff Gennette in 2021 is how to build on the pandemic-driven boost to digital retail.
Former Evernote CEO Phil Libin talks about his new startup mmhmm and why video will change business interactions as profoundly as online changed commerce
Vaccinations are the key to getting to the so-called 'new normal'. Enterprise tech is playing its role in getting the jabs to people's arms, but there's a need to focus on experience-based messaging to counter hesitancy in key communities.
A tale of two burger firms - how digital early investment has paid off during the COVID crisis.
The US-based footwear retailer uses Dynatrace to keep a close eye on how shoppers navigate its e-commerce site and to prioritise improvements.
Ocado is an online grocery veteran and one now facing potential increased competition as rivals find that omni-capabilities are now an essential, not an option.