Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
All change at New Relic as founder Lew Cirne hands over CEO seat to the architect of the firm's new pricing strategy
The man credited with New Relic's shift to a new customer-friendly pricing model is taking up the reins to see there transition through.
Hitting the target omni-channel weight - fresh challenges ahead for the health and wellbeing sector in the Vaccine Economy
Three exemplars of health and wellbeing providers facing up the omni-channel challenges - and opportunities - of the Vaccine Economy.
After a year when videoconferencing via Zoom, Teams and the rest has surged, here's my ideal spec for the best Windows laptop for streaming video meetings and calls. Surprisingly, no one offers it.
Sainsbury's plunged to a heavy loss this week, but the foundations of a strong omni-channel future look to be in place.
Mapping out Halfords digital transformation road trip - a lengthy journey through e-commerce, data integration, cloud telephony and ERP
Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8x8 and Microsoft.
We've been locked up at home for so long that the urge for reconnecting with other human beings has never been stronger. What better than a lazy afternoon in a coffee shop to celebrate the Vaccine Economy? Starbucks CEO Kevin Johnson has been keeping an eye on progress.
US grocery giant Albertsons has seen its investment in digital transformation pay off during the COVID crisis; now it needs to extend that into the Vaccine Economy and beyond.
It takes a village - how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce
Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.
A tale of two broadcasters - how Channel 4 balances fact with feel as it leans into data to power digital transformation
Don't waste a crisis! As COVID struck, Channel 4's digital focus accelerated to great success, says the broadcaster's CEO Alex Mahon.
Giving staff a suit of digital armor is one of the objectives of Mars use of Salesforce's Tableau data analytics offering.
Building a marketing and customer growth strategy based on customers experiences - a bold plan for HBO Max to hit its ambitious subscriber targets.
Avoiding supply chain blockages is critical and that means asking the right questions of your own suppliers, says Oracle's Terri Hiskey.