User experience

Archive: User experience

How to work from home with kids - some tech sector tips from the frontline

At home all day with the kids, the cat, the dog and a host of other distractions - some tips on how to manage the temporary 'new normal' of working from home.

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Nike CEO John Donahoe - China crisis provides an omni-channel retail playbook for US and Europe as Coronavirus spikes

Nike is a retailer with a large amount of exposure to the Chinese market and as such its experiences of dealing with the Coronavirus outbreak offers some key learnings for the US and Europe.

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Your virtual events are legacy - and so are your webinars. Let's get crackin'.

For years I've been saying that virtual events stink - and so do webinars. Folks mostly agreed, but moved on. Well, we can't afford to move on now. It's time to fix this. Let's start by turning B2B webinars into must-see live events.

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The view from customer 6023 in the virtual queue - the omni-channel supply chain buckles under the weight of Coronavirus

The predicted pressures on the omni-channel retail supply chain accelerated faster than might have been predicted. What happens next?

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Zendesk joins up customer service and sales with a suite approach

Zendesk rounds out its CRM platform with new suite offerings for sales and service and closer integration into messaging and other systems

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Digital growth slows, but Target stays on target for ongoing omni-channel transformation

A slowdown in digital growth perhaps, but for CEO Brain Cornell, the omni-channel transformation journey continues into new phases for Target.

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Can the adtech industry really put consumers at the center of their models?

Opting in for a drill down on the consumer-centricity of adtech platforms.

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JC Penney CEO - "no quick fixes" in omni-channel retail transformation. (She can say that again!)

Another disastrous set of quarterly numbers is a reminder of just how far behind the digital curve JC Penney is.

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Telecommunications disruptors in 2020 - a 'Perfect Storm' of 5G, AI and Digital Natives

There's a trinity of disruptive forces coming along to disrupt the telecoms sector, says Salesforce's John Carney.

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The Boring 20s? Is this new decade more about taming innovation than unleashing it?

The Boring 20s? Will the focus of this century’s third decade be on taming innovation rather than unleashing it?

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Personalizing swag in pursuit of stronger customer relationships - the rise of gifting in direct marketing

Sendoso is a gifting platform that provides direct mail, corporate gifting, customer swag, perishables, and more. Kris Rudeegraap, Sendoso CEO and co-founder, discusses the gifting market and how brands are fitting it into the customer lifecycle.