Financial sector must overcome institutional inertia to keep up with digital first banks
David Irvine, Senior Director, Finance, ServiceNow, discusses how traditional banks and financial services organisations need to keep pace with new digital challengers by connecting their digital platforms with their legacy back-end.
A devastating warehouse fire hurt Ocado earlier this year, but also pointed to the resiliency of the business model.
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
Content marketing is a 'must do', but it's not as straightforward as some organizations might believe it to be.
Vera Bradley's $75 million purchase of Pura Vida is a savvy digital move.
Voice commerce and voice search - conversations to be had in the realm of e-commerce.
Is Apple on the side of the angels when it comes to your privacy?
Parsing some new research around the roles of content and social platforms in marketing.
Lands End is starting from behind in terms of getting its retail stores in shape.
Relying on data from a customer’s past buying behaviour isn’t enough to create truly personalised product recommendations, warns the UK’s largest integrated digital retailer and financial services provider.
Pink Shirtmaker London uses Salesforce to create an omni-channel customer experience in an industry that's tailor-made around personalisation.
Target is a welcome use case exemplar of retail digital transformation with the store at the heart of the omni-channel strategy.