Confessions of an Internet pioneer - Vint Cerf's 2020 vision with the benefit of 20/20 hindsight
What one of the founding fathers of the Internet would do differently...if he thought he could get away with it!
User experience
Customers, community and COVID - three Cs shaping the future of omni-channel retail, according to Angela Ahrendts
The future of retail comes back to knowing and understanding your customers, says Angela Ahrendts, veteran of Apple and Burberry - and COVID-19 provides another reason to sit down and have a conversation with them.
Be your own Amazon! Nike's new fitness program depends on more focused online-to-offline retail integration - and its own digital marketplace
Nike's digital growth has accelerated during the pandemic crisis, but it's time to move into an accelerated next phase of omni-channel evolution, says CEO John Donahoe.
Samsung UK & Ireland accelerates customer video support to beat lockdown
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
Trust me - I'm an employer! How the tech-enabled return to the workplace will pivot on a basic human concern - trust
The success or otherwise of a mass return to the workplace will depend on trust levels between employer and employee as much as on tech solutions. But what is trust?
As cyber-criminals get more cunning, enterprise security must get smarter, with AI-augmented software as a weapon of choice
As cyber-attackers up their game, there's a growing technology need for email and collaboration security products that employ AI to block phishing and malware attacks.
Salesforce Live - how the Co-op copes with higher customer support demand during COVID-19
The Co-op is one of the UK's best-known brands, operating across multiple lines of business, many of which have come under the pressure of increased customer support demands during the COVID crisis.
Google Solving Together – Generali and the pursuit of digital data democratisation
Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
Delivering IT services in a pandemic - how the City of Seattle's IT team has risen to the challenge of COVID-19
Saad Bashir, CTO for the City of Seattle, shares his experiences of IT services delivery during the pandemic crisis.
Rail Delivery Group lays down the tracks with Mulesoft for digital transformation among UK train operators
RDG CIO Simon Moorhead on how the industry membership organization is using Mulesoft to help integrate services across the many operator companies that make up the UK rail network.
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
The Netherlands second-largest bank is shifting to a Pega platform to upgrade its multi-channel customer service delivery.
Rolling out enhanced customer experiences worldwide - learnings from banking giant HSBC
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
