User experience

CloudWorld 23 - Oracle Celebrate brings employee recognition to Oracle ME This article is sponsored by:

A strong focus on HCM at this week's Oracle CloudWorld, with a new employee recognition capability coming to the Oracle Me employee experience platform, while workforce scheduling gets tighter integration with demand management in healthcare and elsewhere.

Happy business woman giving excellent rating for customer or work experience survey © pathdoc - shutterstock

Can generative AI displace the enterprise UI? An unprompted debate with provocative implications This article is sponsored by:

The biggest enterprise debate of the Spring lurked right beneath the surface. So let's bring it out into the open - can generative AI displace enterprise UIs? If so, then software vendors better buckle up too as conventional licensing and product categories are right in AI's sights.

Superior customer mobile experience relies on intelligent behavior analytic solutions - here's why This article is sponsored by:

The mobile mindset - Jack Schneider, Heap Product Manager, explains why businesses need the full perspective of user behavior on different channels and devices to understand and leverage the customer journey.

Designers drawing website UX app development © arturmarciniecphotos - Canva.com

The 'Queen’s Gift Shop' crowns its e-commerce strategy with Adobe This article is sponsored by:

By Royal Appointment Retailer expands use of Adobe technology

Eyeing up the future of the UI - why Apple VisionOS eye tracking is the unappreciated killer app This article is sponsored by:

Innovation as seminal as the mouse and touch UI were in their day?

Celonis aims to make process mining more intuitive, open and intelligent This article is sponsored by:

Traditionally a practice that requires technical skills and dedicated resources, Celonis is hoping its recent investments can open process mining to a broader audience.

Top view of colorful gears. Corporate work and modern business process concept © 9dream studio - Shutterstock

Wayfair furnishes improved customer search experiences with ML tech This article is sponsored by:

In a novel, design-led partnership, the two companies are bringing the benefits of programmatic labelling to computer vision.

888 Holdings lines up multi-channel players and platform This article is sponsored by:

Digital talent and a unified platform are the name of the game for 888 Holdings and its William Hill retail arm

Microsoft integrates Copilot into its employee engagement platform, Viva - but does AI really lead to better engaged employees? This article is sponsored by:

Microsoft looks to lead the pack in employee engagement software as it integrates its AI assistant, Copilot, with its employee engagement product, Viva. How might employees and leaders who take up this technology expect to be impacted?

Image of a survey showing faces ranging from sad to happy

Shadow IT never dies - why spreadsheets are still running your business This article is sponsored by:

Fifteen years ago, I logged my concerns about the limitations of Excel. Have we overcome these problems? Has the downside of spreadsheets been reduced? A deeper look sees progress in some areas - and plenty of spreadsheets.

E-commerce declines for Lands' End, but third party online marketplace revenue is up 37.5% year-on-year This article is sponsored by:

Online marketplaces run by other retailers are proving a positive move for Lands' End.

Virgin Voyages sets sail with experience data using Qualtrics This article is sponsored by:

As a new business, Virgin Voyages has made it a priority to invest in experience from the start. Key to this has been the use of experience data from Qualtrics.

An image of a virgin voyages cruise liner

Qualtrics CEO Zig Serafin - ‘the new blueprint for operating a digital company is experience’ This article is sponsored by:

Whilst market watchers eye Silver Lake’s takeover bid of Qualtrics, CEO Zig Serafin is laser-focused on bringing the human touch to enterprise technology with the vendor’s experience management platform.