David Irvine, Senior Director, Finance, ServiceNow, discusses how traditional banks and financial services organisations need to keep pace with new digital challengers by connecting their digital platforms with their legacy back-end.
A devastating warehouse fire hurt Ocado earlier this year, but also pointed to the resiliency of the business model.
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
Content marketing is a 'must do', but it's not as straightforward as some organizations might believe it to be.
Vera Bradley's $75 million purchase of Pura Vida is a savvy digital move.
Is Apple on the side of the angels when it comes to your privacy?
Parsing some new research around the roles of content and social platforms in marketing.
Getting the store side of the omni-channel retail balance right is some way off for "digital-first" Lands End
Lands End is starting from behind in terms of getting its retail stores in shape.
Shop Direct’s online retail success shows there is life after turning the page on the paper-based catalog model
Relying on data from a customer’s past buying behaviour isn’t enough to create truly personalised product recommendations, warns the UK’s largest integrated digital retailer and financial services provider.
Bringing shirt-making back to Britain - a made-to-measure omni-channel pitch from Pink Shirtmaker London
Pink Shirtmaker London uses Salesforce to create an omni-channel customer experience in an industry that's tailor-made around personalisation.
Target is a welcome use case exemplar of retail digital transformation with the store at the heart of the omni-channel strategy.