Rethinking AI Ethics - Asimov has a lot to answer for
Is the current obsession with AI Ethics doing any good? Maybe Asimov's Three Laws of Robotics wasn't such a great starting point after all
User experience
Cisco's new Webex chief wants to make web meetings 10x better than in-person
Acquiring BabbleLabs noise reduction tech is part of a strategy to make the Webex experience 10x better than meeting in person, says Cisco's new applications chief
Making customer experience a more personal thing - casual COVID-19 learnings for Hugo Boss
Hugo Boss has seen online sales soar, but a drop off in interest in its core retail DNA of high end formalwear. A new approach is called for...
How the internet bent, but didn't break under COVID-19 pressure
COVID lockdowns, WFH and other societal changes shifting work, shopping and entertainment online have had an impact on Internet performance and reliability.
COVID-19 may have accelerated digital transformation in healthcare, but will it be a permanent shift?
Has the COVID crisis powered up digital transformation in the healthcare sector in the same way it has in other industries? And if so, how do we make it stick?
A COVID setback for adidas, but digital foundation remains intact
With stores shuttered in lockdown, adidas CEO Kasper Rorsted remains committed to digital expansion.
Buyer enablement vs. sales enablement - are they different strategies?
Considering content types and contemplating the differences between buyer and sales enablement.
DIY makeovers - supporting locked down home stylists with an omni-channel retail push at Sally Beauty
With salons closed, a DIY beauty boom is being serviced by Sally's omni-channel retail focus.
Putting your face on during a crisis - how L’Oréal's digital foundation is riding out COVID-19
Even in a pandemic, people still want to do their hair and make-up - which has played to L’Oréal's digital foresight.
Customer service in a time of crisis - Zendesk's users look for agility and decreased time-to-value
Zendesk customers are looking for agility and shortened time-to-value as COVID-19 boosts the demands on customer service teams.
Two Martech apps to improve productivity and make us more efficient
Picking out two Martech apps that caught my attention of late...
Never knowingly under-digital - John Lewis Partnership's post-COVID vision starts to take shape
The John Lewis Partnership is a UK retail icon that's thinking long and hard about what it needs to do to evolve for a post-COVID world.
Brewing resilience - how early digital vision is paying off for Starbucks
Starbucks made savvy early digital investments that paid off when the pandemic ground up long term planning.
