The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Zendesk unveils a tighter partnership with Facebook for WhatsApp messaging - what's the wider context for omni-channel customer engagement?
Put an API-centric strategy at the heart of migrating your core platform
Upgrading a core ERP system is typically a multi-year project - but an API-centric strategy can advance transformation goals along the way, writes Neptune Software's Matthias Steiner
Tech entrepreneur and digital government champion Martha Lane Fox on what's needed to kickstart a tech-centric national recovery for the UK after COVID.
Experience4U - tracking Southampton City Council's journey to cloud ERP
How Southampton City Council made the move to cloud ERP with Unit4.
Two sports and leisure wear retailers have optimised their e-commerce approaches to support their businesses during the COVID crisis.
The Holiday season is almost upon us and at the end of an extraordinary year retail resilience is about to run into its biggest test. Here's what might happen...perhaps.
Bed, Bath & Beyond's turnaround plan looks as though it might just be working as 'omni-always' becomes the corporate mantra.
Reddit turned to AI to stop its notoriously poor Search remaining a meme, with dramatic results
Is the current obsession with AI Ethics doing any good? Maybe Asimov's Three Laws of Robotics wasn't such a great starting point after all
Acquiring BabbleLabs noise reduction tech is part of a strategy to make the Webex experience 10x better than meeting in person, says Cisco's new applications chief
Hugo Boss has seen online sales soar, but a drop off in interest in its core retail DNA of high end formalwear. A new approach is called for...
