If consumers don't trust healthcare providers, then digital transformation in the sector will struggle to realize its full potential.
Organizations need to rethink the role of websites as products, argues Alex Atzberger, CEO of Optimizely.
Marketing, meet revenue generation!
It might not be a 'hole in one' but the operational and efficiency improvements brought by adopting Freshservice have delivered significant benefits.
New Relic's year of transition has seen some bumps in the road, but CEO Bill Staples argues that the corner has been turned.
Salesforce data - connected shoppers have higher expectations for what they demand from retailers in the Vaccine Economy
COVID drove massive changes through the shopping experience, but what lies beyond in the Vaccine Economy? Salesforce's latest Connected Shoppers report offers some insights on the shape of things to come.
Zendesk and Momentive - a combination to deliver "true customer intelligence"?
While many vendors have opined as to the future of work and ERP, NetSuite, last week, showed a lot of new capabilities that could move their customers closer to a very different ERP consciousness.
What Qualtrics does next - life after the Clarabridge acquisition, according to CEO Serafin.
US Citizenship and Immigration Services had little insight into its budgets and spending, which meant long-term planning was hard. It’s now integrating this data into ServiceNow.
The failure of Zoom’s Five9 acquisition has implications on its strategy and for that of a competitor with a similar vision and plans.