Salesforce and Apple are cozying up to bring iOS and Salesforce development closer together.
Macy's CEO talks the talk about the retailer's turnaround successes.
Retail industry veteran Marvin Ellison faces up to his latest turnaround challenge at Lowe’s Stores.
Martin Banks finds innovation on the agenda at the TibcoNow conference in Las Vegas.
As I prep for Shop.org, now is the time to pull out the best retail stories I have yet to write about. Here's how Milk Makeup competes with the retail giants - and how Salesforce Commerce Cloud enters the picture.
Yes, email marketing still has the edge. But as Adobe's 2018 Consumer Email Survey shows, that's starting to change. Barb Mosher Zinck has a first look at the numbers - and some updates on Adobe Campaign as well.
House of Fraser's turnaround strategy could pick up some useful tips from a new Salesforce retail study.
For the restaurant industry, delivery is a top priority capability and that means working with third parties to execute.
Lloyds stakes a claim to be the biggest digital bank in the UK as its transformation program carries on.
Dunkin' Donuts has been a digital champion for most of this decade, but now the time is ripe to take more charge of its own destiny.
Digital banking isn't just for the millennials; it's an across-the-board choice, says Bank of America CEO Brian Moynihan.
For DoorDash, great customer support at high volumes is an absolute must. At Salesforce Connections 2018, I got their tips on migrating to Service Cloud, the impact of a 360 customer view, and what lies immediately ahead: Einstein service bots.
Gavin Patterson is finally on the way out the door at BT. Is there a chance for the provider to redeem itself?