Target's omni-channel retail thinking pays off with largest quarterly sales surge in nearly 60 years
Target has long been a best practice exemplar of omni-channel retail transformation and that's paid off big time during the past few months.
Mobile
Brewing resilience - how early digital vision is paying off for Starbucks
Starbucks made savvy early digital investments that paid off when the pandemic ground up long term planning.
Waxing lyrical about e-commerce - heritage retail at Barbour expands in a digital world
Barbour is a retail brand that dates back to the 19th century and is best known for its iconic waxed jackets. In 2020, the importance of D2C e-commerce is a priority for the firm as Amy-Lee Cowey, Global e-commerce & Digital Head, explains.
COVID's digital DIY boom - has it taken a pandemic to focus Kingfisher's omni-channel retail thinking?
DIY group Kingfisher's experiences during the pandemic have resulted in some sharper thinking around e-commerce and omni-channel capabilities. Now, can it put its vision into practice?
Looking for the 'Future of Work'? It’s already here...but will it last?
HR guru Josh Bersin explains how the COVID-19 pandemic has impacted leadership, the way we work and HR’s role in the second part of an exclusive interview.
Personalization, Pega and Pink Rabbits - Rabobank’s journey to deliver customer lifetime value
The Netherlands second-largest bank is shifting to a Pega platform to upgrade its multi-channel customer service delivery.
Hardly any stores, 25 years of e-commerce experience and selling comfy clothes - how Lands End has risen to the COVID-19 retail challenge
If your retail footprint only has 26 stores, shuttering those doesn't have the same impact as for other retailers. Lands End has tapped into a quarter of a century of e-commerce experience over the past 3 months.
Digital acceleration of underlying transformation - the main takeaway from COVID-19 for the fast food sector
Four fast food brands share their experiences of how COVID-19 and lockdown has made digital transformation all the more urgent.
RBS drops its Bó 'Monzo-killer' start-up just as COVID-19 drives digital banking uptick
RBS had grand plans for a Monzo rival, but it's now pulled the plug on this particular digital ambition.
Monitor and adapt - Starbucks CEO spills the beans on how digital investment will brew the next phase of COVID-19 recovery
Experience in China and long-term digital investment are the keys to Starbucks plans to open up again in the US.
Eastman Chemical maintenance mobility - a Neptune Software case study
How do you support maintainence processes in a mobile environment? Here's one way to get the job done.
From 'moral panic' through emotionality in buying decisions to accelerated behavioral change - COVID-19 retail observations from Salesforce Commerce Cloud's Chief Customer Officer
Adriana Bourgoin, Salesforce Commerce Cloud's Chief Customer Officer, shares her thoughts on how the retail sector is working through the current COVID-19 crisis.
Will a cloud-based rural revival be jump-started by today's remote work surge?
Amid ongoing mass urbanization, cloud-based technology can enable remote work and spark a rural revival, argues Zoho CEO Sridhar Vembu
