With the acquisition of conversational messaging hub Smooch, Zendesk connects its Sunshine CRM and CX platform into the mobile consumer experience
Riding on Amazon's coat tails is about to go national for Kohl's.
The omni-channel transformation at Macy's is finally working, just as Trump's China trade war comes along to complicate things
President Trump thinks tariffs are great; Macy's CEO Jeff Gannette isn't so happy.
iTelligence put on another good show with customers talking about their experience in the trenches of S/4 implementations.
Putting SAP mobile access in the hands of field workers at US Sugar has meant equipment issues get resolved faster, with bottom-line impact
The spat between the US and Huawei, was front and centre, to left and right, above and underneath just about every discussion.
Rivals are circling, but Reed Hastings wants everyone to just 'Netflix and chill'.
The Chinese comms giant sees scope in targeting cloud services for the manufacturers and businesses that will end up selling their products and services through the likes of Alibaba.
How do you build agile HR in an established enterprise like Deutsche Telekom? Lessons learned include, enterprise HCM vendors aren't helping
Digital innovation is back to being the norm, claims CEO, but profits plunge year-on-year.
Four examples of omni-channel retail transformation among some dedicated followers of fashion.
We speak to Brett Caine, CEO of Urban Airship, about its recent acquisition and the business of bringing brand experiences to consumers on their smartphones
Macy's is making ground on its omni-channel model, insists CEO Jeff Gennette, but the problems go on for the troubled retailer.