DIY group Kingfisher's experiences during the pandemic have resulted in some sharper thinking around e-commerce and omni-channel capabilities. Now, can it put its vision into practice?
HR guru Josh Bersin explains how the COVID-19 pandemic has impacted leadership, the way we work and HR’s role in the second part of an exclusive interview.
The Netherlands second-largest bank is shifting to a Pega platform to upgrade its multi-channel customer service delivery.
If your retail footprint only has 26 stores, shuttering those doesn't have the same impact as for other retailers. Lands End has tapped into a quarter of a century of e-commerce experience over the past 3 months.
Four fast food brands share their experiences of how COVID-19 and lockdown has made digital transformation all the more urgent.
RBS had grand plans for a Monzo rival, but it's now pulled the plug on this particular digital ambition.
Experience in China and long-term digital investment are the keys to Starbucks plans to open up again in the US.
How do you support maintainence processes in a mobile environment? Here's one way to get the job done.
Adriana Bourgoin, Salesforce Commerce Cloud's Chief Customer Officer, shares her thoughts on how the retail sector is working through the current COVID-19 crisis.
Will a cloud-based rural revival be jump-started by today's remote work surge?
Amid ongoing mass urbanization, cloud-based technology can enable remote work and spark a rural revival, argues Zoho CEO Sridhar Vembu
Uber Eats is teaming up with Carrefour and others to delivery groceries, while Tesco is responding to increased demand.
Johnson & Johnson recently announced its Heartline Study app, which utilizes Apple Watches and iPhones, with the expected fanfare. But is this really an advancement in wearables? And, based on the official guidelines of clinical trials, does it qualify as a study?
Kohl's partnership with Amazon is getting people through the front door, but getting them to spend money when they're there isn't so easy...
