Zendesk clinches Smooch in quest for customer intimacy
With the acquisition of conversational messaging hub Smooch, Zendesk connects its Sunshine CRM and CX platform into the mobile consumer experience
Archive: Mobile
Kohl's digital transformation has more to worry about than bad weather
Riding on Amazon's coat tails is about to go national for Kohl's.
The omni-channel transformation at Macy's is finally working, just as Trump's China trade war comes along to complicate things
President Trump thinks tariffs are great; Macy's CEO Jeff Gannette isn't so happy.
iTelligence UK sees accelerating SAP S/4HANA demand
iTelligence put on another good show with customers talking about their experience in the trenches of S/4 implementations.
SAPPHIRENow 2019 - US Sugar brings mobile SAP access to the sugar cane fields
Putting SAP mobile access in the hands of field workers at US Sugar has meant equipment issues get resolved faster, with bottom-line impact
Huawei Analyst Summit – looking the MAGA elephant in the room square in the eye
The spat between the US and Huawei, was front and centre, to left and right, above and underneath just about every discussion.
It's a case of 'Netflix and chill' as Apple and Disney set out their digital content platform plans
Rivals are circling, but Reed Hastings wants everyone to just 'Netflix and chill'.
Huawei eyes targeting cloud services to help exploit 5G in business applications
The Chinese comms giant sees scope in targeting cloud services for the manufacturers and businesses that will end up selling their products and services through the likes of Alibaba.
Vendors aren't helping us to build agile HR, says Deutsche Telekom exec
How do you build agile HR in an established enterprise like Deutsche Telekom? Lessons learned include, enterprise HCM vendors aren't helping
Lands End - digital innovator once more, but not chasing 'pretty' stores?
Digital innovation is back to being the norm, claims CEO, but profits plunge year-on-year.
Four retailers and reality - a progress report on fashionable omni-channel transformation
Four examples of omni-channel retail transformation among some dedicated followers of fashion.
Urban Airship CEO on bringing brands to the palm of your hand
We speak to Brett Caine, CEO of Urban Airship, about its recent acquisition and the business of bringing brand experiences to consumers on their smartphones
Macy's - another year, another restructuring, but there are omni-channel retail successes
Macy's is making ground on its omni-channel model, insists CEO Jeff Gennette, but the problems go on for the troubled retailer.