Neptune Software partners with Ionic to open up enterprise apps on mobile
Neptune Software has joined up with Ionic to help enterprise developers deliver cross-platform mobile apps. We spoke to Ionic CEO Max Lynch to get some context.
Mobile
Web site accessibility is the right imperative - but why are so many organizations failing to invest?
Web site accessibility is a rewarding discipline - and a regulatory obligation. But many organizations are not making the investment. Why? In search of answers, I went inside a web accessibility report from Avasant's Computer Economics group.
"Digital-first, but not digital-only" - Williams-Sonoma hopes for a retail home run in the Vaccine Economy
Williams-Sonoma's customers are back in the stores, but e-commerce remains a powerful direction of travel in a "fractured" market.
Social Commerce - shopping for e-commerce success at Facebook, Twitter et al as social platforms eye up a long term revenue opp
Social Commerce - the next 'big deal' for social platforms? Facebook and Twitter have clear ambitions here, but what does that mean for the likes of Shopify?
Acumatica Summit 2021 - CEO Jon Roskill on how vendors misrepresent transformation, the Apple Watch ERP demo and mobile ERP adoption
After his keynote, I pressed CEO Jon Roskill on why Acumatica is pushing a digital transformation narrative. He also explained what's possible for ERP on an Apple Watch, and what's not, tweaking competitors along the way. Here's the highlights - and my own Acumatica progress report.
The “Great Human Reconnection” starts with a cup of coffee and a hefty dose of AI from Starbucks
We've been locked up at home for so long that the urge for reconnecting with other human beings has never been stronger. What better than a lazy afternoon in a coffee shop to celebrate the Vaccine Economy? Starbucks CEO Kevin Johnson has been keeping an eye on progress.
Loyalty becomes a shoo-in as schuh sizes up Salesforce for CRM
If you're not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if they fit.
Baleària brings Zendesk aboard to move customer service from email and phone to WhatsApp and chat
Spanish ferry operator Baleària upgraded to Zendesk messaging suite early on in the COVID-19 pandemic to cope with a 500% rise in customer queries
Virtual healthcare app Vida - a standout in the Workday Ventures portfolio
Virtual healthcare app Vida stood out as Workday Ventures showcased more of its portfolio. Its digital-native platform offers a new route to care for widespread chronic conditions
Zendesk pivots customer service to put messaging at the core
Messaging becomes a core part of Zendesk's customer service offering this week as consumers switch to WhatsApp and other messaging apps to engage with brands
Brewing up a strong data foundation with Tableau - Starbucks gains critical insight into consumer behavior, store usage and...er, restrooms
Starbucks use of data analytics has enabled it to pivot to meet changing customer behaviors during the COVID crisis.
Electronics retailer Elkjøp turns to Azure and Neptune to get that Apple Store experience
Nordic electronics chain Elkjøp - part of Dixons Carphone - bucks retail blues to invest in bricks-and-mortar customer experience
Data reveals omni-channel retail passed its biggest stress test during the 2020 Holiday season, but what happens next?
Retailers wanted to 'spread the load' for the 2020 Holiday season as millions more shopper turned to online. Good plan, but how did it work out in practice?
