With the acquisition of conversational messaging hub Smooch, Zendesk connects its Sunshine CRM and CX platform into the mobile consumer experience
Riding on Amazon's coat tails is about to go national for Kohl's.
It'a a High Velocity Retail world out there - and there are some rules of the road to be understood.
Nutanix wants to be the 'new kid on the block' and exploit new hardware and software architectures to make VDI far more significant and, yes, make it the year of sometime soon.
Low-code application development vendor Appian sees a way to start selling pre-built applications and solutions to its large enterprise user base and opens up the temptation of using the same approach to move into the mid-sized and small business sectors.
Now that Unit4 has put a microservices-based cloud platform in place, new CEO Mike Ettling wants the company to run like a cloud business
The omni-channel transformation at Macy's is finally working, just as Trump's China trade war comes along to complicate things
President Trump thinks tariffs are great; Macy's CEO Jeff Gannette isn't so happy.
iTelligence put on another good show with customers talking about their experience in the trenches of S/4 implementations.
As a global financial institution that is over 100 years old, it’s not surprising HSBC has a whole host of legacy. However, it is reducing friction with Adobe Experience Manager and Adobe Sign.
One day logistics challenge delivers up a new front in the omni-channel retail war between Walmart and Amazon
Getting stuff to your front door more quickly - the evolving e-commerce retail challenge for Amazon and Walmart.
Sceptical about Facebook's conversion to privacy evangelist? You're not alone...
The management consultancy firm has developed a healthcare product based on Amazon Alexa and ServiceNow that reimagines the hospital bedside call button for the digital age
Calling for a younger Avon Lady - the people challenge for one retail digital transformation program
Recruiting a younger breed of tech-savvy Avon Lady is a priority for the retail institution's digital transformation makeover.