Qualtrics and Clarabridge - what happens next? CEO Zig Serafin has a plan
What Qualtrics does next - life after the Clarabridge acquisition, according to CEO Serafin.
UX and application design
Neptune Software partners with Ionic to open up enterprise apps on mobile
Neptune Software has joined up with Ionic to help enterprise developers deliver cross-platform mobile apps. We spoke to Ionic CEO Max Lynch to get some context.
Low-code helps Romania’s oldest bank go digital
Local low-code champion Aurachain comes to the aid of 1000-branch CEC Bank
Integrating CXO data at US Citizenship and Immigration Services with ServiceNow
US Citizenship and Immigration Services had little insight into its budgets and spending, which meant long-term planning was hard. It’s now integrating this data into ServiceNow.
Zoom loses Five9 - leaves the cloud contact center business open to innovative alternatives
The failure of Zoom’s Five9 acquisition has implications on its strategy and for that of a competitor with a similar vision and plans.
conXion 2021 - in the zone with Geoffrey Moore
Building a connected enterprise is crucial, says Geoffrey Moore. Zonal thinking can help organizations put true transformation in place.
CMWorld - why successful Content Marketing is all about change
First impressions from Content Marketing World prompt some interesting questions.
Redesigning the office for the future of work - how Salesforce and Nexthink are planning for the Vaccine Economy
Office redesign is a booming business as employers repurpose their workplaces to cater to the changing demands of a hybrid working world.
Dreamforce 2021 - one USC, one digital campus, one Slack use case from the University of Southern California
The University of Southern California wanted a connected world anyway, but COVID focused thinking significantly.
Dreamforce 2021 – Volkswagen and Humana share Commerce Cloud rollout lessons
Two end user organizations and the stories of their respective e-commerce transformation journeys.
Dreamforce 2021 - the 'q-tip cloud' that made an in-person conference possible
Dreamforce's physical gathering this year may be limited in numbers, but those who are present have had to go through a commendably robust health checking regime that organizers of other large industry gatherings would do well to emulate.
Dreamforce 2021 - Hyperforce data sovereignty comes to France and Germany, but Brexit Britain must wait its turn
Hyperforce expands its footprint, but there is a line waiting to be served...
Dreamforce 2021 - Clip and Connect as Slack integration spreads across the Salesforce portfolio
Slack cost Salesforce a lot of money. At Dreamforce this week there will be a huge focus on explaining why it was worth the ticket price. COO Bret Taylor and Slack CEO Stewart Butterworth have their messages ready.
