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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

Clara Shih, CEO, Salesforce Service Cloud - screengrab from Meet call
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Netlify adds edge transformation to help brands deliver personalization at scale This article is sponsored by:

Jamstack pioneer Netlify emphasizes growing enterprise adoption with the release last week of new technologies to help deliver personalization at scale.

Matt Biilmann, CEO, Netlify - Zoom screengrab
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"Building a different business" at Walmart as e-commerce growth returns to double digits This article is sponsored by:

A better quarter and a streaming deal with Paramount+, but it's too early to say the worst is over for Walmart.

Walmart pick-up
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WeightWatchers moves away from the "lonely experience" of digital and back to real world community This article is sponsored by:

Come for the weight loss, stay for the community - and that means rethinking the approach to digital transformation at WeightWatchers.

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Digital transformation of merchandizing - Albertsons sees tech investment as the "tide that raises all boats" This article is sponsored by:

The US' second largest grocery chain is rethinking its approach in the Vaccine Economy, both online and offline.

govcery
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Retail's biggest challenge isn't inventory, it's talent - a cloud ERP retail view from Acumatica's Josh Fischer This article is sponsored by:

When I asked Acumatica's Josh Fischer about retailers' biggest obstacle, I expected either inventory or inflation. But his answer was talent - and the reasons point back to why ERP and commerce systems need to be unified in the first place. Enter Acumatica's B2B news with Shopify.

Onboarding training culture employee experience concept © Rawpixel.com - shutterstock
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Neptune Software adds AI-augmented no-code tooling to its SAP-friendly development platform This article is sponsored by:

At its Impact conference in Oslo, Norway, this week, Neptune Software introduced an AI-augmented no-code app builder that runs on its SAP-friendly development platform.

Helder Gonçalves, Neptune Software, speaks at Impact 2022
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Slack expands huddle audio chats to add video and screen sharing, launches GovSlack This article is sponsored by:

Slack extends its huddles impromptu audio chat feature with video, screenshares and reacji, as well as launching GovSlack for the US government market

Slack huddle with video and screen share
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