Zendesk clinches Smooch in quest for customer intimacy
With the acquisition of conversational messaging hub Smooch, Zendesk connects its Sunshine CRM and CX platform into the mobile consumer experience
Archive: UX and application design
Kohl's digital transformation has more to worry about than bad weather
Riding on Amazon's coat tails is about to go national for Kohl's.
Retail's need for speed - rules for reaching maximum velocity in an omni-channel world
It'a a High Velocity Retail world out there - and there are some rules of the road to be understood.
Nutanix .NEXT – VDI is dead, long live VDI on steroids
Nutanix wants to be the 'new kid on the block' and exploit new hardware and software architectures to make VDI far more significant and, yes, make it the year of sometime soon.
AppianWorld – from 'low code' to 'no code’ via 'ready-rolled'
Low-code application development vendor Appian sees a way to start selling pre-built applications and solutions to its large enterprise user base and opens up the temptation of using the same approach to move into the mid-sized and small business sectors.
New CEO Mike Ettling wants Unit4 to run like a cloud company
Now that Unit4 has put a microservices-based cloud platform in place, new CEO Mike Ettling wants the company to run like a cloud business
The omni-channel transformation at Macy's is finally working, just as Trump's China trade war comes along to complicate things
President Trump thinks tariffs are great; Macy's CEO Jeff Gannette isn't so happy.
iTelligence UK sees accelerating SAP S/4HANA demand
iTelligence put on another good show with customers talking about their experience in the trenches of S/4 implementations.
HSBC reduces friction and boosts revenue by going paperless with Adobe
As a global financial institution that is over 100 years old, it’s not surprising HSBC has a whole host of legacy. However, it is reducing friction with Adobe Experience Manager and Adobe Sign.
One day logistics challenge delivers up a new front in the omni-channel retail war between Walmart and Amazon
Getting stuff to your front door more quickly - the evolving e-commerce retail challenge for Amazon and Walmart.
US legislator questions whether Zuckerberg's privacy pivot is only going to make things worse
Sceptical about Facebook's conversion to privacy evangelist? You're not alone...
Knowledge19 - DeloitteAssist answers patient calls for improved care and connection
The management consultancy firm has developed a healthcare product based on Amazon Alexa and ServiceNow that reimagines the hospital bedside call button for the digital age
Calling for a younger Avon Lady - the people challenge for one retail digital transformation program
Recruiting a younger breed of tech-savvy Avon Lady is a priority for the retail institution's digital transformation makeover.