Online as retail theater at Harrods This article is sponsored by:
When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge.
When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge.
At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?
Home Depot may not be entirely 'Amazon-proof', but it's building on its specialist retailer base to put down some strong long-term digital plans.
Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game.
The KFC chicken outage is costing the company a small fortune. We crunch some of the numbers. They're eye watering.
Chanel and Burberry are both making digital commitments through partnerships with Farfetch - but one of them at least is still e-commerce-phobic.
Salesforce's Peter Coffee looks beyond Platonic shadows - digital transformation lessons from a 2,400 year old thought experiment.
What the cluck just happened? DHL has cocked up delivery of chicken to most of KFC's outlets. Not a good time for the ol' Colonel.
Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover.
Omni-channel remains an elusive goal for many retailers - but Rack Room Shoes is a success story in progress. After the NRF 2018 retail show, they told me their story - and the challenges ahead.
Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'.
Fossil is seeing its traditional watch business coming under pressure from the likes of the Apple Watch. Time to fight back!
Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review.