Zuora marks availability of its new platform with free workflows that help customers flex subscriptions through the COVID-19 lockdown
Ralph Lauren is taking lessons from how China coped with COVID-19 as digital acceleration becomes a priority.
Digitzation is a luxury that high end brands can't ignore after COVID-19 - the tipping point from 'nice to have' to 'must have' for retail e-commerce?
Digital transformation and e-commerce can't be ignored by high end retail brands after COVID-19 as the physical shopping experience changes forever, says Farfetch CEO José Neves.
Enterprise hits and misses - Kohl's, Walmart and Hertz face the COVID-19 business crossroads, while the factory of the future gets traction
This week - retail behemoths get very different financial report cards - and there are lessons-a-plenty. The factory of the future gets momentum, and re-opening the workplace gets a rethink. Your whiffs include buzzwords that readers can't stand.
The giant retailer finally provides customers an "experience" that lets you avoid ever going into a Walmart again. Provided you're willing to pay a premium for the equivalent of in-store service.
When loving the store isn't enough - Kohl's omni-channel retail shortcomings exposed by COVID-19 crisis
Stores are the lifeblood of Kohl's, says CEO Michelle Gass, but that's not helped the beleaguered retailer in the midst of a pandemic.
Bullseye from Target as COVID-19 proof points stack up around retailer's digital transformation gambit
We were right! Target CEO Brian Cornell reckons the retailer's omni-channel transformation with the store at its hub has been validated during the current crisis.
The COVID-19 crisis adds to the pressure on marketing professionals. Salesforce's Ashling Kearns highlights some priorities ahead for all marketers.
Walmart e-commerce soars during COVID-19 crisis, but online profitability remains a longer term challenge
Size isn't everything. Walmart's online sales have rocketed during the COVID-19 crisis, but how can the world's largest retailer translate that into future profitability?
If COVID-19 has made people wary of touching hard coinage and paper money, has the virus become an inadvertent weapon in the war on cash as the future of digital payments is fought out?
Digital acceleration of underlying transformation - the main takeaway from COVID-19 for the fast food sector
Four fast food brands share their experiences of how COVID-19 and lockdown has made digital transformation all the more urgent.
Zendesk data finds organizational agility is key as customer support operations adapt to COVID-19 demands
The COVID-19 crisis has triggered some significant changes in how organizations go about their support operations - and there's every chance that there's no going back.