Retail e-commerce and the omni-channel

Enterprise hits and misses - Adobe runs into Figma acquisition obstacles, ChatGPT flummoxes regulators, and the data-driven enterprise gets debunked This article is sponsored by:

This week - Adobe's Figma acquisition is far from a done deal. ChatGPT and generative AI provoke policy questions - will we get this right? Plus: the data-driven enterprise falls short, but why? In this week's whiffs, I give unlikely credit to... chatbots?

How Walmart aims to balance macro-economic consumer realities with getting a return on tech innovation This article is sponsored by:

A 'business as new normal' in the Vaccine Economy update from the retail giant.

Enterprise hits and misses - Microsoft changes their spin on ChatGPT for search, while enterprise uses for Metaverse and generative AI get real This article is sponsored by:

This week - Microsoft changes their positioning on ChatGPT for search. No surprises here - but the pursuit of enterprise use cases is worthwhile. Plus: time to revisit the enterprise Metaverse. Your whiffs include cheating on AI ethics exams - and data backups for Valentine's day.

Why Redbubble has designs on AI to improve the e-commerce content experience for customers This article is sponsored by:

Having too much non-additive content and inaccurate data has been an issue for the online marketplace provider. Can AI save the day?

Retail in a recession - three things businesses will be doing with data to stay competitive in 2023 This article is sponsored by:

No time to get comfortable - Richard Cudd of Confluent forecasts three ways that retail businesses can weather the changes to come.

Sale and retail statistics and analysis. Shopping cart and financial chart © Vitalii Vodolazskyi - Shutterstock

Celonis - ‘We need to look at retail processes as a whole and bridge the silos’ This article is sponsored by:

Celonis’ Head of Solution Engineering for Retail and CPG explains how process mining can help retailers get a better grip on their margins, ROI and supply chain decisions.

The fingers of a woman's hand step up the arrow of a chart lying on a shopping basket. eCommerce smaller retail level up concept © Tattoboo - Shutterstock

L'Oréal CEO says the beauty giant is a ‘Unicornus Rex’ set for the Metaverse This article is sponsored by:

L'Oréal released a solid set of results that saw like-for-like revenue growth of 10.9%. But CEO Nicolas Hieronimus sees even more opportunity in the Metaverse.

Enterprise hits and misses - the ESG Economy needs better software, Amazon needs a better grocery strategy, and AI needs better guardrails This article is sponsored by:

This week - ESG vendors need to move beyond reporting - are they? ChatGPT supposedly has ethical guardrails, but does it? AI search heats up, Amazon's grocery play gets an omni-channel reality check, and I come in defense of... blockchain?

Why Amazon's omni-channel retail ambitions in the grocery sector aren't looking so Fresh This article is sponsored by:

Amazon's long had big grocery ambitions, but in the Vaccine Economy, it's struggling to find an omni-channel selling point that works.

Why high-performing customer service teams embrace these three trends This article is sponsored by:

Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.

Topps Tiles achieves omni-channel success with Adobe Commerce and Microsoft ERP integration This article is sponsored by:

Adobe Commerce specialist site builders Tom&Co built a new system for Topps Tiles that’s led to 21% year on year sales boost in Q4 alone

Viva la revolution! AI use cases in B2C commerce – it’s time to move forward This article is sponsored by:

Marketing, meet AI! Now, what’s next?

Enterprise hits and misses - Davos provokes debates it can't solve, and IT spending gets a consumer tech buzzkill This article is sponsored by:

This week - Davos stoked the fires of essential tech debates - now we have to solve them. Enterprise tech spending forecasts are still up, but downgraded by consumer tech woes (and layoffs). Can next-gen tech overcome practical (budget) barriers? Your whiffs include... pet fish abusing credit cards.