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Reverse supply chains and sustainability - making the business case for retail returns This article is sponsored by:

The amount of waste involved in retail returns is staggering, yet it doesn't have to be that way. Sustainable retail returns can be a viable part of the circular economy - early adopters are proving why.

Circular economy - hand holding grass sustainability loop with choice of globes © BsWei - shutterstock
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Walmart gets local with omni-channel retail tie-up with Salesforce This article is sponsored by:

Delivery and fulfillment is a challenge that has to be met by all omni-channel retailers to succeed in a hybrid shopping sector.

Logistics, supply chain and delivery service concept : Fork-lift truck moves a pallet with box carton. Van on a laptop computer, depicts wide spread of products around globe © William Potter - Shutterstock
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The most wonderful time of the year? How online retail coped over the Holidays, according to Adobe, Salesforce This article is sponsored by:

With only 346 days left until Christmas, how did retailers perform in the season just finished?

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Bed, Bath & Beyond hope for omni-channel transformation as sales collapse, losses soar and bankruptcy talk increases This article is sponsored by:

Bed, Bath & Beyond enters what must be the end game as its omni-channel ambitions fail to save it from plummeting sales and soaring losses. A casebook of how not to do retail transformation?

Beyond hope
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2022- the year in Retail This article is sponsored by:

With the seasonal sales already well-underway, will 2022 end on a high note for retailers? Certainly, it's been a tough 12 months - and there's more to come in 2023.

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NIKE’s shares soar as it delivers strong Q2 - it’s all about ‘connected membership’ This article is sponsored by:

NIKE CEO John Donahoe said that the retailer’s 160 million members are key to the company building a personalized, direct relationship that beats out the competition.

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MACH Alliance brings its composable mission to B2B commerce This article is sponsored by:

The MACH Alliance, an industry organization promoting a composable approach to building web commerce and content sites, plans to expand its reach in the B2B sector.

Innovative contemporary smart industry: product design, automated production line, delivery and distribution with people, robots and machinery, industry 4.0 concept © elenabsl - Shutterstock
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Understanding your customers shouldn’t be a guessing game This article is sponsored by: Heap logo © Heap

Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.

Guessing game people, emotions and communication concept - group of friends or students covering faces with paper sheets © Ground Picture - Shutterstock
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Enterprise hits and misses - AI adoption gets scrutinized, enterprise tech faces the headwinds, and ChatGTP freaks people out This article is sponsored by:

This week - AI adoption hits higher levels, but has ethics kept up? Enterprise vendors face the economic headwinds, with mixed results. ChatGPT provokes AI hyperbole, but the threat may be real. I concede an interesting blockchain use case, and go viral for the wrong reasons.

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In times of economic downturn, customer service is even more critical for business growth This article is sponsored by: Zendesk logo transparent 250x150px

With economic uncertainty breeding business caution, Zendesk's Andrew Lawson outlines five challenges ahead where customer service can take action to drive growth.

Positive business interaction seen through yellow bookshelf - Photo by LinkedIn Sales Solutions on Unsplash
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Walmart CEO Doug McMillon on e-commerce, automation, supply chain and becoming "truly an omni-channel retailer" This article is sponsored by:

Walmart CEO McMillon has driven an omni-channel transformation at the retail giant, but the work isn't over yet.

Doug McMillon
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