How Walmart aims to balance macro-economic consumer realities with getting a return on tech innovation This article is sponsored by:
A 'business as new normal' in the Vaccine Economy update from the retail giant.
Retail e-commerce and the omni-channel
Enterprise hits and misses - Microsoft changes their spin on ChatGPT for search, while enterprise uses for Metaverse and generative AI get real This article is sponsored by:
This week - Microsoft changes their positioning on ChatGPT for search. No surprises here - but the pursuit of enterprise use cases is worthwhile. Plus: time to revisit the enterprise Metaverse. Your whiffs include cheating on AI ethics exams - and data backups for Valentine's day.
Why Redbubble has designs on AI to improve the e-commerce content experience for customers This article is sponsored by:
Having too much non-additive content and inaccurate data has been an issue for the online marketplace provider. Can AI save the day?
Retail in a recession - three things businesses will be doing with data to stay competitive in 2023
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No time to get comfortable - Richard Cudd of Confluent forecasts three ways that retail businesses can weather the changes to come.
Celonis - ‘We need to look at retail processes as a whole and bridge the silos’ This article is sponsored by:
Celonis’ Head of Solution Engineering for Retail and CPG explains how process mining can help retailers get a better grip on their margins, ROI and supply chain decisions.
L'Oréal CEO says the beauty giant is a ‘Unicornus Rex’ set for the Metaverse This article is sponsored by:
L'Oréal released a solid set of results that saw like-for-like revenue growth of 10.9%. But CEO Nicolas Hieronimus sees even more opportunity in the Metaverse.
Enterprise hits and misses - the ESG Economy needs better software, Amazon needs a better grocery strategy, and AI needs better guardrails This article is sponsored by:
This week - ESG vendors need to move beyond reporting - are they? ChatGPT supposedly has ethical guardrails, but does it? AI search heats up, Amazon's grocery play gets an omni-channel reality check, and I come in defense of... blockchain?
Why Amazon's omni-channel retail ambitions in the grocery sector aren't looking so Fresh This article is sponsored by:
Amazon's long had big grocery ambitions, but in the Vaccine Economy, it's struggling to find an omni-channel selling point that works.
Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
Topps Tiles achieves omni-channel success with Adobe Commerce and Microsoft ERP integration This article is sponsored by:
Adobe Commerce specialist site builders Tom&Co built a new system for Topps Tiles that’s led to 21% year on year sales boost in Q4 alone
Viva la revolution! AI use cases in B2C commerce – it’s time to move forward This article is sponsored by:
Marketing, meet AI! Now, what’s next?
Enterprise hits and misses - Davos provokes debates it can't solve, and IT spending gets a consumer tech buzzkill This article is sponsored by:
This week - Davos stoked the fires of essential tech debates - now we have to solve them. Enterprise tech spending forecasts are still up, but downgraded by consumer tech woes (and layoffs). Can next-gen tech overcome practical (budget) barriers? Your whiffs include... pet fish abusing credit cards.
Data sharing and how to do it - SAP and Williams Sonoma CEOs argue the case for how to leverage data without harm This article is sponsored by:
A wide-ranging debate around data sharing and collaboration brought up some interesting questions and observations.
