Retail e-commerce and the omni-channel

Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissected This article is sponsored by:

This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.

Shopping for online profitability - Kroger CEO Rodney McMullen plays a pragmatic omni-channel long game This article is sponsored by:

Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer.

Digital-first, but not digital-only - Williams Sonoma's omni-channel retail execution looks robust This article is sponsored by:

It's getting tougher in the home furnishings retail sector, but Williams Sonoma CEO Laura Alber is upbeat about her firm's omni-channel strategy.

E-commerce declines for Lands' End, but third party online marketplace revenue is up 37.5% year-on-year This article is sponsored by:

Online marketplaces run by other retailers are proving a positive move for Lands' End.

Superdrug sees a healthy future with launch of digital marketplace This article is sponsored by:

High street giant Superdrug to Mirakl ecomm to expand its product reach and to double what Superdrug.com shoppers can put in their baskets

Image of an item for sale on Superdrug’s marketplace

TrailblazerDX - Salesforce taps into ChatGPT for generative AI push across business clouds This article is sponsored by:

Salesforce is tapping into generative AI across all its industry clouds.

Enterprise hits and misses - Target flounders, Salesforce rebounds, and generative AI gets the enterprise use case review This article is sponsored by:

This week - Microsoft's Bing bot is flawed, but is enterprise search another matter? Enterprise software bellwethers turn in their earnings, with mixed reviews. Target's omni-triumphs face the headwinds, and in the whiffs, Zuckerberg downshifts the Metaverse.

Macy's CEO Jeff Gennette on conflicting US consumer data for omni-channel retailers This article is sponsored by:

It's a complicated retail landscape out there, one in which the omni-channel balance is going to be crucial.

Jam tomorrow on special offer at Ocado as online grocery firm turns in £0.5 billion loss This article is sponsored by:

Tomorrow and tomorrow and tomorrow never comes...

Target CEO sees an omni-channel retail 'new normal' on the horizon, but there are tough times ahead This article is sponsored by:

Better times ahead, but for now the retail sector remains in turbulent times and Target's not escaping that.

Enterprise hits and misses - Adobe runs into Figma acquisition obstacles, ChatGPT flummoxes regulators, and the data-driven enterprise gets debunked This article is sponsored by:

This week - Adobe's Figma acquisition is far from a done deal. ChatGPT and generative AI provoke policy questions - will we get this right? Plus: the data-driven enterprise falls short, but why? In this week's whiffs, I give unlikely credit to... chatbots?

How Walmart aims to balance macro-economic consumer realities with getting a return on tech innovation This article is sponsored by:

A 'business as new normal' in the Vaccine Economy update from the retail giant.

Enterprise hits and misses - Microsoft changes their spin on ChatGPT for search, while enterprise uses for Metaverse and generative AI get real This article is sponsored by:

This week - Microsoft changes their positioning on ChatGPT for search. No surprises here - but the pursuit of enterprise use cases is worthwhile. Plus: time to revisit the enterprise Metaverse. Your whiffs include cheating on AI ethics exams - and data backups for Valentine's day.