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How McDonald's took complaint resolution from 10 days to 10 seconds with digital vouchers This article is sponsored by:

Working with Ventrica and Zendesk, McDonald's has slashed its customer response time and made significant sustainability gains.

Ronald McDonald
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Ulta Beauty has a cloud makeover to get more personal with its customers This article is sponsored by:

The US retailer is using the in-memory database alongside a cloud-based micro-services architecture to provide caching support for new customer experiences.

ulta
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Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissected This article is sponsored by:

This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.

loser-and-winner
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Shopping for online profitability - Kroger CEO Rodney McMullen plays a pragmatic omni-channel long game This article is sponsored by:

Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer.

Rodney McMullen
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Digital-first, but not digital-only - Williams Sonoma's omni-channel retail execution looks robust This article is sponsored by:

It's getting tougher in the home furnishings retail sector, but Williams Sonoma CEO Laura Alber is upbeat about her firm's omni-channel strategy.

Williams-Sonoma store Interior
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E-commerce declines for Lands' End, but third party online marketplace revenue is up 37.5% year-on-year This article is sponsored by:

Online marketplaces run by other retailers are proving a positive move for Lands' End.

Lands End
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​​Superdrug sees a healthy future with launch of digital marketplace This article is sponsored by:

High street giant Superdrug to Mirakl ecomm to expand its product reach and to double what Superdrug.com shoppers can put in their baskets

Image of an item for sale on Superdrug’s marketplace
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Enterprise hits and misses - Target flounders, Salesforce rebounds, and generative AI gets the enterprise use case review This article is sponsored by:

This week - Microsoft's Bing bot is flawed, but is enterprise search another matter? Enterprise software bellwethers turn in their earnings, with mixed reviews. Target's omni-triumphs face the headwinds, and in the whiffs, Zuckerberg downshifts the Metaverse.

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Target CEO sees an omni-channel retail 'new normal' on the horizon, but there are tough times ahead This article is sponsored by:

Better times ahead, but for now the retail sector remains in turbulent times and Target's not escaping that.

drive-up
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Enterprise hits and misses - Adobe runs into Figma acquisition obstacles, ChatGPT flummoxes regulators, and the data-driven enterprise gets debunked This article is sponsored by:

This week - Adobe's Figma acquisition is far from a done deal. ChatGPT and generative AI provoke policy questions - will we get this right? Plus: the data-driven enterprise falls short, but why? In this week's whiffs, I give unlikely credit to... chatbots?

loser-and-winner
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