It’s not exactly a page-turner yet, but the beleagured bookseller plans to reduce the size of its stores and stock it up with less non-book items.
Axel Arigato solves the age-old problem of remotely demonstrating instore products using video technology from Go Instore
Integration of offline and online is imperative for a successful omni-channel retail strategy. Nordstrom reckons it has had a headstart that’s paying off.
JC Penney needs to build an omni-channel future. That’s the priority. So why has it decided to lose the standalone role of EVP of Omni-channel?
Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP.
If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It’s all about the app.
Macy’s CEO boasts of its combination of bricks-and-mortar and digital, a fine sentiment but not necessarily in evidence everywhere.
Deliveroo is expanding its tech headcount as third party delivery services become ever more important to the fast food industry.
When you’re a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge.
At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF’s consumer behavior panel showed, today’s consumer has raised the bar. How can retailers close the expectation gap?
Home Depot may not be entirely ‘Amazon-proof’, but it’s building on its specialist retailer base to put down some strong long-term digital plans.
Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn’t like that one little bit, despite the retailer’s insistence on playing a long game.
The KFC chicken outage is costing the company a small fortune. We crunch some of the numbers. They’re eye watering.