Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete.
Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers.
How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion.
Europe's highest court just unwrapped an unwanted present for Uber, ruling that it really is a taxi firm after all.
FedEx's 2017 will be remembered for the TNT cyber-attack, but it's heading into 2018 on growing e-commerce and a lively innovation agenda.
An interview with Braze's CTO on how its technology helps brands make personalized, mobile-first connections at scale and build timely consumer engagement
Ocado has scored its first public international deal for its proprietary e-commerce and warehousing tech. But does it justify the over-excitement from investors?
Is software eating the world? Heavy equipment maker Caterpillar is adding subscription services to connected products, but isn't changing its core business
While many fans may never get the chance to visit Arsenal’s home ground, they can still get their hands on club merchandise, from kit shirts to keyrings.
Best Buy's omni-channel thinking takes in online and stores, but also reaches into the home with a pitch for upgraded ideas of customer support.
Macy's has digital religion, but it could be too late. Meanwhile the in-store customer experience sucks.
How the integration of Commerce Cloud with Salesforce enables a unified retail experience for digital shoppers, CEO Jeff Barnett explains at Dreamforce 2017
When all the process functions work fine, but the all-important payment stage sometimes stalls, losing the company money and hurting John Lewis' reputation as an online trader.