Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform.
Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris.
In search of retail intelligence, I cornered Rob Garf of Salesforce. We examined the dilemma of known and unknown visitors, and what Salesforce is doing about retail AI with Einstein.
Disruption isn't a bad thing, suggests PepsiCo CEO Indra Nooyi, as the CPG giant gets serious about e-commerce.
A panel by the National Retail Federation shook things up at Shop.org 2017, thanks to surprisingly upbeat retail data on consumer behavior and the state of the storefront.
At Shop.org 2017, NetSuite's Commerce chief took a stance against AI hyperbole. We also got into the modern back office as antidote to the omni-channel blues. Bonus: an Oracle update.
During a Chinese e-commerce workshop at Shop.org 2017, I got a firsthand view of an e-commerce launch in China. The story told by Revolve and Lime Crime has lessons that go well beyond China.
No brand would object to generating more user-generated content - but it's not that easy. At Shop.org 2017, Carhartt shared how they upped their UGC game, and why it matters.
Uber is banned from the streets of London. What does this say about the UK capital's pre-Brexit attitude to innovation and the role of the 'gig economy' at a time when it's trying to attract tech inward investment?
Wearables startup Thync feels good after Zuora helps it switch from product sales to a subscription model for closer customer engagement
This week - a retail pulse check shows storefronts are fighting back by re-inventing. AI and jobs optimists bolster their case while Elon Musk fires flares. And: some very whiffy awards.
Too often, "omni-channel" really means "we have a great digital channel." But consumers expect responsiveness across channels - including the physical. Barb Mosher Zinck assesses new data.
The merger of Paddy Power and Betfair is almost done, with one last task - sorting out the combined technology stack. It's the last roll of the dice for CEO Breon Corcoran.