At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?
Chanel and Burberry are both making digital commitments through partnerships with Farfetch - but one of them at least is still e-commerce-phobic.
Omni-channel remains an elusive goal for many retailers - but Rack Room Shoes is a success story in progress. After the NRF 2018 retail show, they told me their story - and the challenges ahead.
Estée Lauder's two decades of experience and expertise with digital and social media sets it up as an ongoing example of best practice.
Coupa expands catalog with Amazon deal and Simeno acquisition to help enterprise procurement teams get spend under management
E-commerce is becoming a necessary evil for luxury brands in retail, but how to hold off Amazon without corrupting the brand is a challenge that few have met entirely.
Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain.
At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking.
Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results.
NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far.
Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete.
Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers.
How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion.