Ocado has scored its first public international deal for its proprietary e-commerce and warehousing tech. But does it justify the over-excitement from investors?
Is software eating the world? Heavy equipment maker Caterpillar is adding subscription services to connected products, but isn't changing its core business
While many fans may never get the chance to visit Arsenal’s home ground, they can still get their hands on club merchandise, from kit shirts to keyrings.
Best Buy's omni-channel thinking takes in online and stores, but also reaches into the home with a pitch for upgraded ideas of customer support.
Macy's has digital religion, but it could be too late. Meanwhile the in-store customer experience sucks.
How the integration of Commerce Cloud with Salesforce enables a unified retail experience for digital shoppers, CEO Jeff Barnett explains at Dreamforce 2017
When all the process functions work fine, but the all-important payment stage sometimes stalls, losing the company money and hurting John Lewis' reputation as an online trader.
Find out what connected home brand Hive learned about the XaaS model when it repackaged its smart home products into pay-monthly subscription services
Learning from NetSuite customers BUILT/ and Buster & Punch how cloud ERP helps ambitious businesses like them move fast and grow fast
Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris.
A perfect storm of e-commerce omni-shambles at O2. This is a story of incompetence, indifference, inflexibility and blaming the IT team.
Yimishiji, an online farmers’ market in China, is attempting to respond to the country’s ongoing food safety concerns while educating the public on environmentally-friendly and sustainable options at the same time – and it has just won an award for its efforts.
Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform.