e-commerce

Transformation programs compress, but the enterprise IT spend holds up, says Accenture CEO Julie Sweet This article is sponsored by:

Accenture's being cautious about predicting the macro-economic climate for the coming months, but spend on transformation is holding up.

Making the passenger e-commerce experience fly at Heathrow This article is sponsored by:

Making the customer experience of the digital journey for passengers as compelling as possible was the challenge facing Heathrow Airport.

Primark looks to click-and-collect to give physical stores TARDIS capabilities This article is sponsored by:

Primark stores won't be able to travel in time, but they will become bigger on the inside courtesy of click-and-collect (at last!)

Enterprise hits and misses - the Vaccine Economy changes online commerce, robots get hired, and the AI debate gets sentient This article is sponsored by:

This week - new data on digital commerce in the Vaccine Economy - but are B2B buyers changing? Demand for robots continues to surge in the labor gap. Across the pond, diginomica finds itself part of the story, via our UK governance reporting. As always, your whiffs.

Commerce in the Vaccine Economy - more complex, more channels, according to Salesforce global study This article is sponsored by:

New Salesforce research opens up the commerce priorities for B2B and B2C organizations in the Vaccine Economy.

Salesforce makes its NFT gambit, citing customer demand for utility and community This article is sponsored by:

Customers want to delve into the Web3 world, says Adam Caplan, and Salesforce wants to help them navigate this journey in safety and with trust. A significant roll of the dice starts here.

The theory and practice of customer success at Zuora, as shaped by SaaS expert Amy Konary This article is sponsored by:

An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora.

Customer success concept - figure steps on rising graph over caring hand © Black Salmon - shutterstock

Resilience, relationships and relevance resonate as Salesforce revenues rise 24% This article is sponsored by:

There are tough times still underway, but they're forging a new resilience and a reset among organizations, including Salesforce itself, according to co-CEOs Benioff and Taylor.

Heap acquires Auryc for session replay insights into user behavior This article is sponsored by:

Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior

Rachel Obstler, Heap, screengrab from Zoom call

Freshworks revenues up 42% as customer growth continues This article is sponsored by:

Freshworks CEO Girish Mathrubootham is looking to the firm's new e-commerce CRM offering as a major opportunity.

EU Customs needs “urgent structural change” - centered on new vision for data gathering and sharing This article is sponsored by:

The EU Customs Union is facing multiple growth challenges and is in need of modernization to help with the green and digital economy transitions.

Enterprise hits and misses - cybersecurity takes center stage, e-commerce rivals take hold, and the hybrid workplace heats up (again) This article is sponsored by:

Cybersecurity takes center stage as the implications of the Ukraine invasion take hold. As COVID-19 policies change, the hybrid workplace debate heats up. Shopify and Etsy make their e-commerce plays. Your whiffs include: satirical enterprise song lyrics?

It's time for CX to change - can SAP deliver on that? This article is sponsored by:

Can SAP shake up the market with "enterprise grade CX"? And how would we define it? One thing is certain: CX, as we know it, has fallen short of its promise. That's fertile ground for a spirited catchup with SAP's Sameer Patel.