Digitizing how brewers get their hops - Yakima Chief Hops automates with Magento
From using email and phone calls to a fully comprehensive e-commerce platform, Yakima Chief Hops finds value with Magento.
e-commerce
"Do less, but better" - Armani's post-COVID omni-channel ethos as luxury retail finally faces up to a clear path of change
Giorgio Armani is leading his firm into a re-designed retail future. It's a post-COVID shift that other luxury retailers might follow if Farfetch's Chief Customer Officer Stephanie Phair is correct about the current chance for change.
Agility, redefined for a world that moves at digital speed
Agility in responding to customer needs has taken on new urgency as offline businesses pivot online, while support teams go fully remote. Zendesk’s David Williams explores what’s changed
Confessions of an Internet pioneer - Vint Cerf's 2020 vision with the benefit of 20/20 hindsight
What one of the founding fathers of the Internet would do differently...if he thought he could get away with it!
Salesforce Live - Brunello Cucinelli iCEO on balancing digital investments with warm experiences and company philosophy
Luxury Italian fashion brand Brunello Cucinelli knows that things will change because of COVID-19 - but this doesn’t mean ‘everything digital’.
Salesforce Live - Bugaboo gives e-commerce growth the push it needs with Salesforce Commerce Cloud
High-end pushchair company Bugaboo replaced a mesh of e-commerce systems with Salesforce Commerce to help drive growth for the future.
Re-imagining the omni-channel in-store experience - transformational learnings from three US retailers
COVID-19 is driving change in the way retailers operate their physical stores - BestBuy, Vince and Lands End share their experiences to date.
Macy's CEO - coming out of COVID-19 emphasizes "the beauty of omni-channel"...and where the gaps are
Macy's has been re-opening stores and it's going better than expected, but CEO Jeff Gennette can identify omni-channel priorities ahead.
Gap’s new CEO needs more than “digital sunshine” after COVID-19 fuels the worst results in half-a-century, despite the retailer’s omni-channel capabilities
Let the (digital) sun shine! Gap's new CEO has taken on the role at the most overcast of times, but her omni-channel credentials remain the retailer's best bet.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
Is COVID-19 the catalyst for tapping into a contactless payment revolution in the US?
Contactless payments are a good idea in the middle of a global public health crisis, but some countries are more ready to take advantage than others.
Hardly any stores, 25 years of e-commerce experience and selling comfy clothes - how Lands End has risen to the COVID-19 retail challenge
If your retail footprint only has 26 stores, shuttering those doesn't have the same impact as for other retailers. Lands End has tapped into a quarter of a century of e-commerce experience over the past 3 months.
Zuora subscription business platform gathers proof points in the pandemic
Zuora marks availability of its new platform with free workflows that help customers flex subscriptions through the COVID-19 lockdown
