M&S's online mea culpa as transformation program stumbles
M&S has major transformation plans, but its online aspects are flat performers.
Archive: e-commerce
Disruptors disrupted - the threat to digital delivery platforms that's coming from their own clients
Grubhub has 20 years behind it as a digital delivery platform for restaurants, but the market forces are shifting towards major providers building their own capabilities.
Privacy Shield's annual makeover still can't cover over all the wrinkles around transatlantic data transfer
Privacy Shield's make-up has been touched up for another year, but how much longer can we paint over the cracks?
Cyber-criminals are the new entrepreneurs in an age of the "feral" Internet of Things
Some stark conclusions about the current worldview around cyber-security.
Platform integrity or ad revenues? Facebook walks the tightrope of political endorsement
Facebook has been trying to have its advertising cake, with the icing of platform integrity on top. But recent developments put Facebook's war-on-fake-news-pledge in questionable commercial territory once again.
Zuora Subscribed London - confessions of a Subscription Economy virgin
We’ve covered Zuora and the rise of the Subscription Economy model for many years at diginomica. But when the firm’s Subscribed conference touched down in London recently, contributing editor Martin Banks had his first encounter with the firm. Skepticism gave way to conversion…
The worst person Donald Trump ever met is about to take charge of "a Europe Fit for the Digital Age"
Margrethe Vestager is about to become a lot more powerful and has the US tech sector in her sights.
Making the CDO into the CEO - William Hill's latest bet on digital transformation in a disrupted industry
William Hill has promoted its Chief Digital Officer to the top slot at a crucial time for it and the wider gambling industry.
Walmart needs to make some e-commerce adjustments as $1 billion loss is rumored
As Walmart looks ahead to a $1 billion loss on its e-commerce operations, change is in the air.
H&M's omni-channel turnaround picks up pace, but there's a lot of catch-up still to be done
Signs of omni-channel life continue at the Swedish retailer.
Salesforce Connections 2019 - breaking through preconceived notions about shopping with Commerce Cloud's CEO
Go where your shoppers are. Not easy - unless you want to build more data silos and fail at personalization. What's the alternative? That's the focus of my sit down with Salesforce Commerce Cloud CEO Mike Micucci.
Royal Caribbean sets sail in search of a better customer experience
The cruise line operator is one of the first Dynatrace customers to use its new tools to replay customer e-commerce journeys and pinpoint choppy waters
Putting the store at the core of Target's digital fulfilment success story
Target is a welcome use case exemplar of retail digital transformation with the store at the heart of the omni-channel strategy.