GDPR brought a flood of emails into in-boxes and that caused some traffic sluggishness for ASOS.
Is Amazon coming to take away your local pharmacy? Maybe, but it’s likely to be a long, tough fight against the incumbents if so.
The last few years have seen e-commerce apps gobbled up by big marketing players. But Elastic Path took a different approach, taking chances on APIs and “headless” before it became a thing. Barb Mosher Zinck takes a closer look at Elastic Path, and whether its strategy fits today’s market.
I met Kenneth Renneberg, Head of Candidate Attraction at Specsavers, to discuss its unique talent challenges. Here’s the transcript of our conversation
When you want meatballs, but all you have is mince – H&M’s omni-channel struggles continue.
SCOTUS has made an important ruling on the collection of e-commerce sales tax, but it could be bad news for small retailers.
This week: retailers get serious about data and analytics while Amazon gets called out on privacy. An Agile Manifesto author rails on “faux agile”, debate ensues. Your whiffs include the perils of live mics, and the dumbest smart lock in the world.
For DoorDash, great customer support at high volumes is an absolute must. At Salesforce Connections 2018, I got their tips on migrating to Service Cloud, the impact of a 360 customer view, and what lies immediately ahead: Einstein service bots.
Allying with Amazon is a pragmatic way to play digital catch-up, especially when allied with analytics spend.