Lowe’s new CIO is building out an in-house tech team to drive digital transformation at the ailing DIY retailer.
ERP modernization is not for the faint of heart. It takes a solid customer and partner relationship to get it done. At the SAP Partner Business Forum, we learned how SAP Partner NIMBL is right in the middle of Cintas’ SAP transformation project.
Pizza Hut has a legacy dine-in brand problem that it’s looking to digital spend and delivery services to transform.
The demise of fried chicken as a favored fast food hasn’t come to pass, but there’s a need for omni-channel transformation nonetheless.
Enterprise hits and misses – Marriott stinks, Quora is questionable, and the omni-channel is elusive
This week: As the holiday season rolls on, retailers’s omni-channel woes persist. Plus: I blow a couple gaskets rounding up advice after the Marriott and Quora breaches. Then, there is an AI article whiff to reckon with.
A step back from the cliff edge for Lands End, but the retailer still has major omni-channel objectives to meet in 2019.
Hudson’s Bay is a retailer that’s still struggling to get to the foothills of omni-channel retail basics.
Integration is a key word when considering A&F’s omni-channel retail thinking.
Customers make the case for Zuora’s ‘land and expand’ approach to industry disruption.
Call center agents for the handbag and luggage company are now solving customers issues by text, as well as phone and chat, leading to an upswing in their productivity.
A younger digital demographic is in sight at Tiffany & Co as IT and store upgrades increase pace.