Retail e-commerce and the omni-channel

Hush makes a noise about its data integration push to support a single source of truth This article is sponsored by:

The fashion retailer is using application and data integration tech to provide quick and easy access to crucial business information.

London menswear brand Percival sees huge growth in international markets with adoption of e-commerce tool Global-e This article is sponsored by:

Percival is gaining international customers with its ‘smart-casual everyday cool’ style, thanks to a Shopify plugin that helps solve cross-border selling challenges

An image of the Percival menswear homepage

Wayfair furnishes improved customer search experiences with ML tech This article is sponsored by:

In a novel, design-led partnership, the two companies are bringing the benefits of programmatic labelling to computer vision.

Enterprise hits and misses - retailers search for their omni-channel swagger, and generative AI is everywhere as enterprise event season hits fever pitch This article is sponsored by:

This week - Walmart and Target seek that elusive omni-channel balance, but with different results. Toxic workplaces remain an impediment to talent retention. Enterprise event season hits a supersonic pace - and the diginomica team fans out to sort the substance from the AI hype festival.

Walmart and Target provide a reminder that the omni-channel retail re-balancing is a long game This article is sponsored by:

Walmart saw some encouraging e-commerce growth, but Target still finds itself with a lot of issues.

River Island uses Snowflake technology to fit out the business with fashionable insight This article is sponsored by:

The fashion retailer is adopting a range of Snowflake technologies to ensure its employees have integrated access to potentially game-changing information.

Tableau Conference 2023 - John Lewis Partnership seeks 'ideas from anywhere' via the Netflix and TikTok of insights This article is sponsored by:

There's a data analytics revolution underway at John Lewis Partnership and it's empowering new ideas from the firm's thousands of Partners.

Enterprise hits and misses - Bed Bath & Beyond hits the retail wall, cloud vendors meet headwinds, and the generative AI era rolls on This article is sponsored by:

This week - it's curtains for Bed, Bath & Beyond - but why? Cloud vendors face the macro-economic headwinds, while consumer sentiment is a mixed bag. The enterprise continues to grapple with generative AI. As always, your whiffs.

Bed, Bath & Bankruptcy - cataloging the multi-year failure of an omni-channel retail transformation This article is sponsored by:

Bed, Bath & Beyond has been on a long omni-channel transformation journey, but with too little, too late being the inevitable end.

What Zuora's Subscription Economy Index tells us about growing adoption of the XaaS model This article is sponsored by:

The latest Subscription Economy Index from Zuora is a useful measure of growing adoption of digital services - but is it just the tip of an XaaS iceberg?

Businessman walking up cloud stairs with red growth arrow on blue sky © Photomontage - shutterstock

Never waste a good crisis! The worldview according to Amazon CEO Andy Jassy This article is sponsored by:

The macro-economic climate is producing short-term headwinds, but innovation and change can win out, with AWS a case in point.

Tractor Supply puts the power of data into the hands of its employees This article is sponsored by:

The retail giant is using Honeywell devices and software to create a handheld platform for improved operational and customer service activities across 2,000 stores.

Mitigating bad customer service is a full-contact team sport This article is sponsored by:

What drives exasperated customers to unleash fury? Raju Vegesna of Zoho explains why apologies aren't enough - and looks at the ways that authority and accountability can be unified across an organization to mitigate the risk of customer revenge.

Customer Experience Concept, Unhappy Businessman Client with Sadness Emotion Face on Paper Bag, Blurred Concrete Wall with Wording of Negative Reviews as background © Black Salmon - Shuttterstock