Archive: Partner Zone

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cat-icon What happens when everyone wants one?

For every innovation, we need today to include in our assessment some questions of the form, “What if this catches on?”, says Salesforce's Peter Coffee.

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cat-icon Three steps to outstanding service

As Dreamforce kicks off, Andy Lawson, EVP of Salesforce EMEA, contemplates the technology enablers that are changing the nature of customer service.