By sharing process analysis data, businesses as diverse as oil rigs and bakeries can learn intelligent automation tips from each other, writes ServiceNow's Paul Hardy
Heightened consumer expectations mean that enterprises must leverage technology in 2018 to respond to this shift, writes Infor's Soma Somasundaram
Today's digital generation expects efficient, online citizen services. Will 2018 be the year governments get them in order? asks Unit4's Henk Jan Onstwedder
Organizations must move from reactive, to proactive, to predictive. The state of their IT nation determines whether they can, writes ServiceNow's Paul Hardy
System thinking via Marx, Adam Smith and Heinlein, courtesy of Salesforce's Peter Coffee.
Combining FSM + APM - field service management and asset performance management - brings benefits to industrial businesses, says Lubor Ptacek of ServiceMax from GE Digital
Where you live in the world changes how you feel about cloud adoption. New Relic's Lee Atchison reveals five differences he encountered on three continents
Innovation labs were the future once - and they can still work, despite some high profile closures. But, says Salesforce's Tony Colon, there are some important questions for organizations to ask.
Companies without platforms will struggle to compete - says Acumatica's Ajoy Krishnamoorthy. But not all platforms are created equal. The emergence of the Open API initiative provides guidelines and opportunities.
Cloud Strategist at UKCloud, Bill Mew, explains why trends towards multi-cloud, community cloud, fog computing and edge computing all indicate a new phase in which cloud matures to become more customer centric.
In the unfamiliar new world of AI, it's important to build trust in artificial intelligence through a focus on culture and outcomes, says Infor's Rick Rider
Real-world examples of wearables and augmented reality/virtual reality (AR/VR) on the manufacturing shopfloor. Plex CTO Jerry Foster shares customer stories
Sustainability of higher education institutions faces threats as student choices change. Unit4's Otmar Zewald suggests how campuses can plan for the future