Field service recruitment needs a rebrand if it's to attract the next generation of talent, argues David Milam, CMO at ServiceMax
Customers care about your supply chain and how it works, even if they don't know they do, writes Infor Retail's Matt Gunn
As Dreamforce kicks off, Andy Lawson, EVP of Salesforce EMEA, contemplates the technology enablers that are changing the nature of customer service.
Take lessons from Ryanair's recent snafu - look after your people, writes Unit4 CHRO Henk van den Bogaart. In today's XaaS economy they deliver your service
Philip van der Wilt, EMEA VP and GM, ServiceNow, explains that the future isn't a binary human or robot world, it will be a fusion between robots and people.
Conventional wisdom says you should protect your data by keeping it close. In reality, it's more secure with SaaS companies, says New Relic's Lee Atchison
Unplanned downtime in your equipment assets is costly. Investing towards zero downtime can transform business results, writes Mark Homer from ServiceMax
In part two of his vision of how to re-boot digital transformation in government, UKCloud's Bill Mew focuses on three key waves of change.
The UK government digital revolution has seen more than its fair share of wobbles of late. UKCloud's Bill Mew argues it's time to get back on track.
Don't be data-driven off the cliff! Salesforce's Peter Coffee navigates through the abundance of data encountered today.
Embrace the shift to everything-as-a-service with these 5 steps to XaaS business success - advice from Stephan Sieber, CEO of early adopter Unit4
Customer experience should be as important in the public sector as the private sectors says Salesforce's Gavin Mee.
Brand success is based on the strength of relationship they enjoy with consumers, and marketers that put identity at the center of their strategy are building the foundation to deliver exceptional experiences that stand out.