The London based utility company is also using the ServiceNow platform to keep control of its systems, after a huge insourcing project.
To deliver on the CIO’s mission of ‘invisible IT’, the microprocessor tech giant has reduced the time and cost associated with implementing the latest ServiceNow features
A Day One highlight of SAPPHIRENow was a lively panel on diversity in the workplace. Their focus? how to address gender bias by bringing men and women together.
Restaurant chain orders replacement for an elderly Lotus Notes/Domino platform, so it can keep feeding franchisees a steady diet of modern features and functions
Learning People has grown in scale, which brings with it the need to formalize processes and practices around CRM.
OLAP was big once; it still could be.
With experience management in focus at this year's Sapphire, SAP outlines how it aims to change the partner experience
Virgin Trains is one of the largest railway operators in the UK. CIO John Sullivan explains how the ServiceNow platform is being used to tackle disruption.
Knowledge19 - CEO John Donahoe explains why ServiceNow delivers the value in a multi-platform cloud environment
John Donahoe joined ServiceNow just over two years ago, having been brought on board to grow the company to $10 billion in revenues.
Public sector adoption drives ServiceNow through a quarter that saw subscription billings grow 26% year-on-year.
Barua has most recently been serving as an operating partner at Silver Lake, the private equity firm that acquired a majority stake in ServiceMax at the end of last year.
IBM may not have delighted Wall Street but you can see its trajectory as an object lesson in business model pivots and what this means for customers.