The new professional and IT as a service

Building a cloud ERP partner program from the ground up - tips and gotchas from Taylor Macdonald This article is sponsored by:

A cloud ERP vendor is only as strong as its channel. Sage Intacct's channel started small, but it's not small anymore. At the ten year mark, I asked Sage Intacct's Taylor Macdonald about the keys to their channel success - and the obstacles along the way.

Are you faking observability? This article is sponsored by:

Most enterprises believe they have full observability of their digital systems but the evidence suggest otherwise. New Relic's Nica Fee asks, are you faking it?

Coin-operated binoculars looking out over the Blue Ridge Mountains, NC © TierneyMJ - shutterstock

Why education today is failing tomorrow's workforce This article is sponsored by:

For stable, lasting education reform we need to think globally and act locally, writes Zoho's Raju Vagesna

Students line up in graduation ceremony © Nirat.pix - shutterstock

A frank discussion on the power and pitfalls of enterprise communities - with Tim Rodman of AUG, an Acumatica user group This article is sponsored by:

Enterprise communities are a potent competitive advantage - and one of the trickiest investments to unravel. I had the chance to dig into the subject when Tim Rodman, Manager of the independent Acumatica User Group (AUG), put me in the podcast hot seat. Highlights follow.

Interview - ServiceNow’s new EMEA chief Paul Smith on seizing the COVID-19 opportunity This article is sponsored by:

Paul Smith was previously Salesforce’s UK General Manager, but is now working to help take ServiceNow from $4bn to $10bn in revenues.

An image of ServiceNow EMEA EVP Paul Smith

Putting large-scale virtual events to the interactivity test - my dive into SaaS and Industry 4.0 speed networking with Hopin This article is sponsored by:

I issued a challenge for event platforms: give me unfettered access to your large scale events. I'll judge how interactive your platform really is. Hopin took me up on it. Here's an illustrated review of two events, with more unscripted encounters than I've had at any others.

CEOs on surviving the pandemic - will long-term optimism prevail over economic concerns and business disruption? This article is sponsored by:

CEOs have had a crash course in unprecedented circumstances this spring. So where do we go from here? West Monroe provided diginomica with a look behind their recent CEO survey - and fielded my questions on why CEO concern levels have increased.

Man solving complex problem finds surreal keyhole to success © frankie's - shutterstock

Why your tech support services need to ‘Shift Left’ This article is sponsored by:

Developers know the power of 'Shift Left' - moving resources closer to users. Pat Phelan and Renee Wells of Rimini Street explain how to apply it in tech support

Yellow traffic sign "Turn left" on the sky background © bobographicto - Shutterstock

Tim O’Reilly - ‘COVID-19 is an opportunity to break the current economic paradigm’ This article is sponsored by:

A big name in the tech world, O’Reilly has consistently put forward interesting ideas about the role of technology in industry and society. He sees COVID-19 as an opportunity to create real change.

FinancialForceX - How Five9's services org saved 20k hours and grew revenue $3m This article is sponsored by:

Cloud-based call center vendor Five9 put in a new FinancialForce PSA system last year and calculates it saved 20,000 hours and lifted revenue by $3 million

Employee mental health - why COVID-19’s lasting impact on tech worker wellbeing is a fresh employer duty of care This article is sponsored by:

The COVID-19 crisis has led to a sharp rise in mental health issues among tech workers and experts warn that the impacts are likely to last far longer than the pandemic itself unless tackled correctly.

From cloud ERP to finance as a service - how Consero Global is taking business process outsourcing to another level with Sage Intacct This article is sponsored by:

I'm always up for a cloud ERP micro-vertical story. Sage Intacct approached me with a good one - a private equity scenario. Here's what I learned from Sage Intacct partner Consero Global, and their customer BV Investment Partners.

Sage Intacct - Consero Global discussion

Neurodiversity in the tech sector - SAP and Cloud9 Insight make it all about the individual This article is sponsored by:

Focusing on individual strengths and minimizing weaknesses is key to creating a thriving workplace for both neurodivergent and neurotypical employees.