The new professional and IT as a service

The business impact of managed distributed tracing This article is sponsored by:

Maintaining performance in complex microservices environments demands the very best in observability tooling. New Relic's Jeremy Castile makes the case for managed distributed tracing

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The 6 best moves for your business during COVID-19 This article is sponsored by:

There's still much we don't know about the impact of COVID-19. FinancialForce CEO Tod Nielsen shares six strategies to help deal with the crisis

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How to upskill your workforce at speed - here's what our data says This article is sponsored by:

Research into how its customers worldwide have responded to the pandemic shows remote access and virtual training topped video and chat, writes Zoho's Raju Vegesna

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That’s a wrap! ServiceNow confident on its ‘workflow revolution’ pitch as Knowledge 2020 concludes This article is sponsored by:

With Bill McDermott now at the helm, ServiceNow seems to have refined its focus on solving problems for the enterprise.

Digital events - it’s about the right experience, and getting the right data This article is sponsored by:

Marketers and event producers rushed their move to virtual events - and wound up with stale formats. But there are advantages to virtual events, and ways to do them better. Here's the view from ON24.

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Back to the future of work - how ServiceNow is adapting to COVID-19 This article is sponsored by:

Sally Sourbron, Senior HR Director, EMEA, ServiceNow, describes how the company is adapting to the new workplace reality and is putting employee choice at the centre.

CEO Bill McDermott - ‘ServiceNow will be the defining enterprise software company of the 21st Century’ This article is sponsored by:

Bill McDermott argues that ServiceNow is ready to take advantage of the ‘workflow revolution’ in the enterprise.

Rolling out ServiceNow at University of California, Berkeley - key learnings This article is sponsored by:

UC Berkeley is one of the top research institutions in the world and has aligned the ServiceNow platform with its leadership objectives.

Think deep work isn't relevant to software engineers? Think again - Uplevel on the productivity impact of distraction culture This article is sponsored by:

We thought remote work might get us away from workplace distractions - we were wrong. Deep work is an compelling alternative, but hard to protect and scale. Uplevel wants to change that - here's my illustrated review.

Rimini Street carves out 23% in service delivery resolution time with AI solutions This article is sponsored by:

Rimini Street finds value in two AI-powered apps that improve customer service

Chevron rolls out ServiceNow for global IT operations in just 7 months This article is sponsored by:

One of the world’s largest energy companies, Chevron, replaced BMC with ServiceNow for ITSM for thousands of users.

Nordic bank DNB ASA centralises IT data with ServiceNow to reduce risk and boost compliance This article is sponsored by:

DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves.

Swiss Re pursues strategy of ‘no more silos’ by expanding use of ServiceNow This article is sponsored by:

Reinsurance giant Swiss Re started using ServiceNow in its IT function ten years ago. It’s ambitions since then for the Now platform have grown significantly.