Engineering consultancy Buro Happold is using Microsoft Teams and Unit4's Wanda chatbot technology along with other tools to automate previously manual processes.
The "Walmart of Europe' took a simpler approach to its service needs and gained quicker benefits as a result.
Freshworks has made a number of product announcements today, including a new integrated stack for start-ups and expanding Freshservice into IT Operations Management.
Will partners and SIs buy into customer success KPIs, or not? SAP Executive Board member Scott Russell weighs in
The RISE with SAP debate on partner accountability led me to an adventure in customer success KPIs - and a dialogue with SAP Executive Board member Scott Russell. In this diginomica exclusive, I review what I've learned so far.
An interview with spend management vendor Coupa's CIO on the importance of the long view in IT strategy and the need for political skills as well as tech
Tercera leads a $5.6 million round in Hakkoda, which it has 'co-incubated' to create a pureplay data engineering services firm specializing in Snowflake projects, delivered in an XaaS business model
Strong revenue growth at Freshworks as it makes its first public earnings announcement since its IPO.
Over the years ServiceNow has shifted and adapted, as buyers grew aware of the platform’s capabilities. And now CEO Bill McDermott tells us about what could be perceived as a new era for the company.
Coventry Building Society brings a virtual agent and a ‘genius bar’ experience to employees, using ServiceNow, to reduce demand on the service desk.
As enterprise applications continue to grow and evolve, how do CIOs ensure their support models are able to keep up with business demand? Pat Phelan of Rimini Street offers three ways that unified software services can help.
CEO Bill McDermott can even spot a silver lining in the supply chain crisis...