The new professional and IT as a service

CEO Bill McDermott points to a new era for ServiceNow This article is sponsored by:

Over the years ServiceNow has shifted and adapted, as buyers grew aware of the platform’s capabilities. And now CEO Bill McDermott tells us about what could be perceived as a new era for the company.

Coventry Building Society rethinks employee service during COVID-19 with ServiceNow This article is sponsored by:

Coventry Building Society brings a virtual agent and a ‘genius bar’ experience to employees, using ServiceNow, to reduce demand on the service desk.

Image of a virtual agent answering a call

Making the move to unified software services - risk or opportunity? This article is sponsored by:

As enterprise applications continue to grow and evolve, how do CIOs ensure their support models are able to keep up with business demand? Pat Phelan of Rimini Street offers three ways that unified software services can help.

Businessman solve untangle the rope to find a solution. Business concept illustration © riedjal - Shutterstock

Why CIOs must embrace the tech bounceback culture This article is sponsored by:

The need to react to IT disruption will keep businesses on their toes even as the effects of the pandemic subside. Steve Dunne of Workday shares what some did with the resources available to them to bounce back.

A tennis ball bouncing in chalk dust with black background. Bounce back concept © PomInPerth - Shutterstock

Looking on the bright side with ServiceNow CEO Bill McDermott This article is sponsored by:

CEO Bill McDermott can even spot a silver lining in the supply chain crisis...

Why enterprises should look to open source to solve their observability challenges This article is sponsored by:

With rising adoption of microservices and 5G on the way, technology observability has a new level of complexity. Marck Robinson of New Relic explains why it needs to be open, and how we get there.

Developing programming and coding technologies for open source observability. Programmer working in a software develop company office © REDPIXEL.PL - Shutterstock

Is it a bird? Is it a plane? No, it's a Supermum - and lots more of them to come This article is sponsored by:

At a time when skills shortages are rife across the tech industry, finding new ways to source, attract and engage women makes sense. Here are some suggestions.

Enterprise hits and misses - AI faces the problem of scale, and American Express adds to the flexible work debate, but talent and diversity issues remain This article is sponsored by:

This week - American Express comes out with a flexible work policy of note, but employers still struggle with talent and diversity issues. AI faces issues of scale, and generates plenty of whiffs along the way. Readers are only too glad to help with Facebook's renaming.

The CMO and CIO can drive success - if they play nicely! This article is sponsored by:

The symbiotic relationship between CIO and CMO can - and should - be business positive. Here's how.

New Relic CodeStream plugs observability directly into developer workflows in the IDE This article is sponsored by:

New Relic has acquired CodeStream to bring observability directly into developer workflows in the IDE and help them build better software.

University of Texas at San Antonio betters employee experience with ServiceNow - learnings and benefits This article is sponsored by:

UT San Antonio has been engaged in an extensive ServiceNow rollout over the past two years - including everything from ITSM to HR.

Image of a student learning from their mobile phone

FinancialForce adds CPQ for services, advanced resource management and multi-X accounting This article is sponsored by:

Okay, FinancialForce proved one thing – their development folks have been busy this year, pandemic notwithstanding. Here’s a synopsis of some of their bigger Fall release announcements.

FinancialForce Services CPQ - image by FinancialForce

Doing right by customers and learning to be proud of working in banking - how TSB assures its enterprise with ServiceNow This article is sponsored by:

Banking has emerged from the COVID crisis with some credit, argues Suresh Viswanathan, Chief Operating Officer at TSB. ServiceNow is playing its part in making that a reality.