The new professional and IT as a service

IFS triples valuation in two years to $10 billion - CEO Darren Roos eyes cloud growth, acquisitions This article is sponsored by:

An exclusive interview on FSM, growth and cloud migration, with Darren Roos, CEO of IFS, in the wake of a $10 billion joint valuation for IFS and sibling company Workwave.

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Supernus Pharmaceuticals self-medicates with Freshworks for IT support This article is sponsored by:

The company has created effective service level agreements that help ensure end users get the most value from the technology they rely on.

In pursuit of General Intelligence - Dynatrace and the death of the dashboard This article is sponsored by:

Dashboards have become the mainstay user interface for the majority of systems management implementations – with some vendors even heard to talk about 'a dashboard of dashboards’ – but that could all change as AI tools become integrated into management systems code and the move to self-management, self-healing and autonomy gathers pace.

ServiceNow’s latest release - San Diego - pulls together hyper-automation capabilities and introduces new UI This article is sponsored by:

ServiceNow’s San Diego release feels like a culmination of the workflow vendor’s efforts in recent years - bridging silos and fixing processes with its new automation engine.

Image of ServiceNow’s San Diego user interface

Welcome to the metaverse - Accenture brings 'synthetic realness' to the 'no rules or expectations' world This article is sponsored by:

The metaverse changes everything - apparently.

The best mix of cloud skills? Fewer technical IT experts, more business process specialists This article is sponsored by:

With the proliferation of cloud technologies, there’s an urgent and growing need for people with business process expertise and a rapidly fading demand for traditional technical IT experts, as Shivkumar Gopalan illustrates in Unit4’s own story.

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Acumatica changes CEOs - will supply chain planning become a focal point? This article is sponsored by:

I was ready to share (and critique) Acumatica's approach to demand forecasting. Then we got breaking news: CEO Jon Roskill out; John Case in. But I see a way to connect these stories. It's all about where Acumatica goes from here.

Government digital transformation - put citizens first, not tech This article is sponsored by:

At a Westminster eForum on government digital transformation, we ask the questions: What’s it all for? And what are the barriers to achieving it?

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Why has UK Government digital transformation just created a giant bureaucracy? This article is sponsored by:

Why have Whitehall’s digital transformation plans created a huge white elephant? The end result? Thousands of government jobs, but precious little else.

Scottish whisky leader Edrington upskills staff with AI-powered learning hub This article is sponsored by:

Combination of LearnUpon and Degreed at Edrington proves highly effective for new company-wide E-Academy

Image of someone working in an Edrington distillery

How Realtor.com is re-engaging service agents in the age of the Great Resignation This article is sponsored by:

Prioritizing the employee experience is key to attracting and retaining agents and delivering on customer expectations. Debbie Neuberger of Realtor.com shares the opportunities of The Great Re-engagement.

Employees on a conveyor belt leaving their jobs as a metaphor for great resignation © Aleutie - Shutterstock

Deutsche Post DHL turns to machine learning to help find the skills of the future This article is sponsored by:

Cornerstone platform foundation of new internal skills ‘marketplace’ that helps Deutsche Post DHL’s 570,000 workforce get control of their own careers

Image of a person working in a Deutsche Post DHL Warehouse

Rimini Street closes FY2021 with a confidence-boosting Q4 This article is sponsored by:

Rimini Street closed FY2021 with a Q4 profit jump, while its sales and marketing makeover looks set to put its growth ambitions back on track.

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