Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
The UK government talks up a Small Government message, but do its procurement actions back that up in practice?
How CIOs, CTOs, policy and educational experts, along with business and sports stars, are coming together to tackle digital poverty
Peter Coffee of Salesforce digs into the roots of technology culture norms, and looks at the potential for change this year.
7,000 deskless workers get access to the latest company news and training materials via the Five Guys ‘Chatty Patty’ app
The future of the PSA sector starts here...
In 2021, event planners hit the wall. Virtual events had run their course, but on-the-ground events didn't work out either. "Hybrid" events were a last minute scramble, not a bold innovation. Now we have another chance to design exceptional - and adaptable - events.
The first of our seasonal reviews of the year takes in the current and future state of ERP and PSA.
I wasn't expecting to hear from an FP&A vendor about The Great Resignation, but it created a worthwhile question: how does this tie into Planful's mission? With return-to-office still uncertain, what should finance leaders do next?
The influential Public Accounts Committee’s latest report says that government IT is “dysfunctional, damaging and sometimes dangerous”
Digital skills, whether basic or advanced, are in short supply. But here are two local initiatives that are trying to make a difference here.
An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint
CIOs are increasingly turning to API-led strategies to manage the complexity of digital touchpoints for speed and flexibility. Mulesoft's Meir Amiel shares how organizations can transition into a composable enterprise.