After almost 19 years as founding CEO of pureplay Salesforce consultancy Bluewolf, followed by two years running professional services for Salesforce, Coastal Cloud's new CEO Eric Berridge knows a thing or two about how to succeed as a Salesforce partner.
Customer 360 and enterprises have come a long, long way together - and there's more road to travel.
Now in its second year, the Tercera 30 listing reveals the changing opportunities for technology services firms and the impact of AI and composable architecture.
Services business systems vendor Certinia brings out its summer release, emphasizing a pragmatic approach to AI and playbooks to support teamwork in the finance function as processes become more automated.
In an exclusive interview, Mike Ettling, CEO of Unit4, discusses the impact of BRICS growth and the emergence of generative AI as examples of why enterprises need to build resilience for a fast-changing world.
Certinia, the PSA and financials software solution built on the Salesforce platform had a big ownership change this week. What does this mean to customers and employees?
Cybersecurity business BeyondTrust standardized its professional services teams on Certinia PS Cloud to improve both resource utilization and customer satisfaction.
Scott Brown of Certinia argues for a single source of certainty - and details the power of knowledge from running Services-as-a-Business.
FinancialForce rebrands as Certinia - a name designed to evoke a sense of certainty and an ability to connect end-to-end data and processes for services businesses.
An effective ecosystem can vastly expand the value of a software platform. Cameron Lackpour of Black Diamond Advisory sets out the key elements that make an ecosystem work well.
This week - enterprise AI use cases get another hard look, with an eye towards niches and data quality. Sustainability as a business priority gets a mixed report, and assumptions about B2B buyers are questioned. Your whiffs include... Blockbuster over Netflix?
FinancialForce updates its platform with new features to help service organizations manage resources and margins across their operations - but is the industry yet ready for joined-up processes?
Legacy systems are holding companies back from maximizing people, skills and performance, according to Patrice Cappello, Managing Director, Professional Services Industry at Workday.
