The promise of SaaS roped us in. But is your software modern, if your lock-in is old school? Here's 13 ways SaaS vendors can tie us to a bad customer experience - and what to do about it.
Gartner's Hank Barnes regularly shares provocative ideas and research on enterprise buyers. Our first-ever podcast brought the question of how buyers are changing to a head. Here's the highlights.
I went to Zoholics 2019 determined to dig into the secrets behind Zoho University. What I learned qualifies for my next 2019 highlights installment.
Capgemini delivers a strong half year, but will Elliott Management drive up the cost of acquisition plans?
Capgemini's doing well in 2019, but there's an acquisition issue looming...
2019 highlights - how Sodales Solutions builds labor relations HCM solutions on the SAP Cloud Platform
I wasn't expecting to hear about third party app success at Sapphire Now. But I was in for a surprise - and a 2019 highlight. Sodales Solutions has a great underdog story, and plenty of hard-won app advice.
Services businesses need to automate quote-to-order to meet customer needs faster - services CPQ startup Zimit partners with FinancialForce
On your digital transformation journey, building trust with your enterprise software partner is essential to creating real business value, writes IFS CEO Darren Roos
The quest for a single source of truth may seem never-ending, but CFOs and business leaders find even small steps along the way can deliver ROI
The charity partnered with Bluewolf, avoiding a 'big bang' approach.
Everyone knows the old pro forma document, but when the contents are the livelihood of a business and can be worth millions individually, cut and paste approaches just do not hack it.
Skills gaps, funding innovation and asking digital transformation questions - Salesforce UK head Paul Smith tours key topics
A chat with Paul Smith, Salesforce UK General Manager, as the firm's World Tour hits London.
Enterprise hits and misses - Amazon and Walmart face off on deliveries, while big SIs are held to account
This week - Retailers make omni-progress, but face challenges from competitors - and tariffs. Plus: big SIs get scrutinized. Event season rolls on, with cloud ERP on deck. And: I blow gaskets in the whiffs section.
No marching bands, no flimflam, no sexy “futures” but lots of real progress that delighted customers. That was the FinancialForce show this week and it was a quietly solid show at that. Here are the six main takeaways to ponder.