Welcome to Tercera and the 'third wave' of cloud consultancies
Tercera gives a voice to the next generation of cloud consultancies as we welcome the investment firm to diginomica's partner family
Professional services
Salesforce Live - bringing the 'Uber' consumer experience to professional services at elite law firm Freshfields
Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm.
Zero – the white space apps for professional services
Can professional services firms improve chargeability, profitability and more with a new generation of apps? AI-powered Zero has some tech and proof-points.
The quest to make professional services better - assessing Mavenlink’s solution
Finally, one of the most difficult and elusive problems to solve in professional services is getting a big dose of tech. Mavenlink is applying operations research tech to optimize the staffing of a service firm’s entire professional staff.
FinancialForceX - the evolution of FinancialForce and the professional services software space
We may be witnessing an inflection point in financial accounting software vendor FinancialForce and it’s a good one. Here’s the latest news on their evolution.
Four steps your company can take to transform the customer experience
Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
FinancialForce looks to the GL to get a grip on customer engagement in the service economy
In its spring release, FinancialForce delivers a customer engagement dashboard for service businesses that goes all the way back to the GL
Services CPQ - what Zimit has to offer in the services software space
With more and more as-a-Service business models out there, isn’t it time to eliminate the often manual, spreadsheet-driven pricing of services? Here’s a look at Zimit and other changes in the services value chain.
Maximize 2021 - ServiceMax CEO Neil Barua on supporting the field service sector through an inspirational year
ServiceMax CEO Neil Barua reflects on a busy 12 months as customers on the frontline of the COVID crisis looked to the field service management firm for the tools to help them fulfil their critical roles.
Rimini Street exits 2020 with solid growth as clients look for support and savings in a COVID-hit world
COVID's impact on 2020 was a double-edged sword of opportunity and challenge, says Rimini Street CEO Seth Raven.
3 steps every professional services provider should take to stop revenue leakage
Revenue leakage is death by a thousand cuts - Larry Goldberg of FinancialForce has three steps to stem the bleeding and save revenue
Managing the future employee — how to evolve HR to meet the unknowable
With COVID, the future of work arrived early. Unit4's Lisa Dodman explores how to adapt people management for a working world in which adaptability will be the prime competency
How to use data and analytics to navigate business turbulence
Flying blind isn't an option for companies, writes Joe Thomas of FinancialForce - instead, use data analysis to reallocate resources and navigate turbulence
