With more and more as-a-Service business models out there, isn’t it time to eliminate the often manual, spreadsheet-driven pricing of services? Here’s a look at Zimit and other changes in the services value chain.
ServiceMax CEO Neil Barua reflects on a busy 12 months as customers on the frontline of the COVID crisis looked to the field service management firm for the tools to help them fulfil their critical roles.
COVID's impact on 2020 was a double-edged sword of opportunity and challenge, says Rimini Street CEO Seth Raven.
3 steps every professional services provider should take to stop revenue leakage
Revenue leakage is death by a thousand cuts - Larry Goldberg of FinancialForce has three steps to stem the bleeding and save revenue
Managing the future employee — how to evolve HR to meet the unknowable
With COVID, the future of work arrived early. Unit4's Lisa Dodman explores how to adapt people management for a working world in which adaptability will be the prime competency
How to use data and analytics to navigate business turbulence
Flying blind isn't an option for companies, writes Joe Thomas of FinancialForce - instead, use data analysis to reallocate resources and navigate turbulence
The pandemic's supply chain uncertainty has ignited a reshoring debate in many regions, including the U.S. Here's my review of surprising manufacturing data from SYSPRO. SYSPRO also shared data on work-from-home trends, and their own cloud transition.
Fresh from Teradata and many years at Cisco, Scott Brown becomes CEO at FinancialForce as Tod Nielsen retires
Change or be changed? Resellers need to be proactive on service
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
With Inforum 2020 in high gear, we picked up specifics on CloudSuite adoption. My chat with Infor CTO Soma Somasundaram went behind those numbers. I close out with the burning questions worth tracking.
I took a break from writing about skills development - Revature lured me back in with their ambitious plans to close the tech skills gap. My talk with CEO Ashwin Bharath opened up a worthwhile debate on the future of work.
Sales enablement is changing - the prospect has changed the terms of engagement. Russell Wurth of Showpad gave me his take on how to deliver the sales experience today's customers need. Is sales operations emerging?
A cloud ERP vendor is only as strong as its channel. Sage Intacct's channel started small, but it's not small anymore. At the ten year mark, I asked Sage Intacct's Taylor Macdonald about the keys to their channel success - and the obstacles along the way.
