Professional services

FinancialForceX - Services-as-a-Business and the role of customer success This article is sponsored by:

At FFX 2022, Scott Brown, CEO of FinancialForce, introduces the notion of Services-as-a-Business while Neeracha Taychakhoonavudh describes how customer success works at Salesforce.

Scott Brown FinancialForce speaking about customer success at FFX 2022

Changes in the channel – how IT partners and vendors need to adapt together This article is sponsored by:

As IT partners take on a more strategic role to advance and transform the businesses of their clients, Beata Wright of Unit4 examines why it’s up to vendors to invest in their partner ecosystem to set them up for success.

Business people join puzzle pieces in office. Concept of teamwork and partnership. double exposure with light effects © alphaspirit.it - Shutterstock

Latest FinancialForce release adds FP&A as the company locks onto services economy growth This article is sponsored by:

CEO Scott Brown reports record growth as FinancialForce unveils its spring release, including its recently launched FP&A product.

Scott Brown CEO FinancialForce - from Zoom call

Acumatica changes CEOs - will supply chain planning become a focal point? This article is sponsored by:

I was ready to share (and critique) Acumatica's approach to demand forecasting. Then we got breaking news: CEO Jon Roskill out; John Case in. But I see a way to connect these stories. It's all about where Acumatica goes from here.

Inflection point in PSA - M&A and advanced tech are defining the future This article is sponsored by:

The future of the PSA sector starts here...

2021 in review - the year of ERP and PSA in transition This article is sponsored by:

The first of our seasonal reviews of the year takes in the current and future state of ERP and PSA.

Fintech SI Zennify gets $7.5m from Tercera to scale its Salesforce financial services practice This article is sponsored by:

Tercera invests in fintech SI Zennify, a Salesforce and nCino consultancy specializing in financial services, with a focus on diverse recruitment and strategic integration

While you weren't looking, InsurTech became a thing This article is sponsored by:

Riding a surge, funding for InsurTech startups totaled $10.5 billion in the first nine months of 2021. But why? You can point to insurers running on legacy tech - but it's not that simple.

Experience4U - how engineering consultancy Buro Happold is automating around its on-prem ERP This article is sponsored by:

Engineering consultancy Buro Happold is using Microsoft Teams and Unit4's Wanda chatbot technology along with other tools to automate previously manual processes.

Millennium Dome, London - Photo by JR Harris on Unsplash

Will partners and SIs buy into customer success KPIs, or not? SAP Executive Board member Scott Russell weighs in This article is sponsored by:

The RISE with SAP debate on partner accountability led me to an adventure in customer success KPIs - and a dialogue with SAP Executive Board member Scott Russell. In this diginomica exclusive, I review what I've learned so far.

FinancialForce adds CPQ for services, advanced resource management and multi-X accounting This article is sponsored by:

Okay, FinancialForce proved one thing – their development folks have been busy this year, pandemic notwithstanding. Here’s a synopsis of some of their bigger Fall release announcements.

FinancialForce Services CPQ - image by FinancialForce

Beware the commoditization trap - how can professional services differentiate in the new normal? This article is sponsored by:

Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.

Financial pitfall, mistake or failure, risk management, businessman looking into deep hole of banking percentage sign pit © eamesBot - Shutterstock

Bringing digital tools to field service technicians? For ServiceMax CEO Neil Barua, it's personal This article is sponsored by:

ServiceMax CEO Neil Barua talks about the company's mission, earnings and partners - and why he wants service technicians to get the digital tools they deserve

ServiceMax CEO Neil Barua - screengrab from Zoom call