FinancialForceX - How Five9's services org saved 20k hours and grew revenue $3m
Cloud-based call center vendor Five9 put in a new FinancialForce PSA system last year and calculates it saved 20,000 hours and lifted revenue by $3 million
Professional services
From cloud ERP to finance as a service - how Consero Partners is taking business process outsourcing to another level with Sage Intacct
I'm always up for a cloud ERP micro-vertical story. Sage Intacct approached me with a good one - a private equity scenario. Here's what I learned from Sage Intacct partner Consero Global, and their customer BV Investment Partners.
FinancialForceX - New PSA and ERP tools to manage risk and channel business flow
This year's FinancialForceX was a virtual event, full of live content and learnings from the impact of COVID-19 on SaaS and IT services businesses
Rimini Street carves out 23% in service delivery resolution time with AI solutions
Rimini Street finds value in two AI-powered apps that improve customer service
3 steps to get you on track for a 360-degree view of your customers
Up-to-date information on your customers is paramount in today's economy. FinancialForce's Joe Thomas outlines 3 essentials for a 360-degree view
Times like these require a different kind of cloud ERP partner - Acumatica's Geoff Ashley explains why
These turbulent times certainly include cloud ERP services partners. How should a modern VAR respond? Geoff Ashley sees two things we must revive: ROI selling and, brace yourself, business process re-engineering - with a remote twist.
Accenture CEO Julie Sweet - how we're dealing with Coronavirus and how it's impacting our clients needs
Insight from Accenture's CEO into how Coronavirus is impacting her firm and how her clients are reshaping their needs.
Unit Who? The Unit4 sleeping giant awakes
Mike Ettling explains what Unit4 is doing
Boosting time to value from enterprise apps – how do you differentiate?
Buying out-of-the-box software gets you started faster, but can you still differentiate? Choose well and you can gain a two-year advantage, writes IFS CEO Darren Roos
Customer success in focus as FinancialForce intros new workspaces and analytics
FinancialForce is keeping a close eye on customer success and adoption as it introduces new Salesforce-powered workspaces and predictive analysis
Cloud services shouldn’t involve ‘building your own car’
The ‘self-assembly car’ isn’t a mainstream phenomenon; DIY cloud needn’t be either.
Nokia's transformation journey backs up Salesforce's Customer Success pitch
Salesforce set out to bring customer success delivery under one roof just over a year ago. Some 15 months on, the concept has evolved and there are working examples on the table that can be cited.
Challenge accepted - transforming from a traditional VAR to a modern VAR
Most VARs know they need to modernize to earn - and retain - today's customers, but where do you start? Acumatica's Geoff Ashley shares tips from the modern VAR playbook.
