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Enterprise hits and misses - AI hype vs real world use cases, enterprise earnings face headwinds, and buyers get a new BS detector This article is sponsored by:

This week - earnings reports are in, but so are layoffs. What conclusions can we draw? Generative AI hype has reached a fever pitch, but where are today's use cases? The Metaverse and NFTs get fresh analysis, and we polish our collective BS detectors.

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Don't be the next Southwest - two Oracle partners weigh in on avoiding technical debt This article is sponsored by:

Thanks to Southwest, technical debt is on the front burner. ERP modernization choices used to be limited to a massive upgrade, or lift-and-shift your (over)-customizations. But that's changing - here's how Oracle partners Syntax and vFunction caught my attention.

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Four behaviors that define leaders in the Services Economy This article is sponsored by: FinancialForce-logo

Are you a leader or a follower? Scott Brown of FinancialForce points to four characteristics being shown by leaders in the services sector - and what makes them stand out.

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Latest FinancialForce release aims to help services businesses mind their margins This article is sponsored by:

FinancialForce outlines enhancements in its Winter 2023 Release, out today, which aims to help services organizations and XaaS providers mind their margins and optimize operations.

FinancialForce Winter 2023 - Work Planners
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How professional services organizations are adapting to X-as-a-Service This article is sponsored by:

To find out how professional services organizations are adapting to X-as-a-Service (XaaS), what they can learn from product companies, and vice-versa, I spoke to Dan Brown at FinancialForce.

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The view from India's services giants - digital transformation appetite is still strong, but there's a new reality taking shape This article is sponsored by:

Organizations are still looking to accelerate their digital transformation benefits, but with the turbulent macro-economic environment, cost take-out is increasingly on the agenda.

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Accenture pulls in solid full year earnings - CEO Julia Sweet says ‘all strategies lead to technology’ This article is sponsored by:

Accenture saw its full year revenues increase by 22% and said that companies are looking for ‘compressed transformation’ strategies.

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The revenge of the business process expert - have process mining tools revived an underrated craft? This article is sponsored by:

Ages ago, I advocated for the business process expert - and got it wrong. But process mining and execution tools like Celonis and SAP Signavio bring back the old debate: we need process experts, not product configurators.

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Enterprise hits and misses - customer success needs a debate, but the metaverse doesn't need blockchains This article is sponsored by:

This week - I try to ignite a passionate debate on customer success; will I succeed? Also: services firms face business model implosion. The metaverse is about (virtual) identity, but that doesn't mean it's about blockchain. In the weekly whiffs, I hand out a well-earned hypocrisy award.

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"Pockets of weakness", but Infosys bullishly ups its outlook for the year as Cobalt cloud offering gains traction This article is sponsored by:

Infosys CEO Salil Parekh strikes a confident note about the firm's prospects in the face of global economic uncertainty.

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BigTime and Projector PSA merger - a new force in the mid-market PSA space? This article is sponsored by:

There are a number of solutions for the Professional Services Automation space (PSA). Two of these vendors announced merger plans this week. Here’s a peek into this market and what the mid-market customers want and need.

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The five vital steps to achieving no integrations This article is sponsored by: FinancialForce-logo

FinancialForce's Simon Jones explores how CIOs can achieve a 'no integrations' approach, with five practical tips to apply.

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