Rope me in, tie me up - SaaS age vendor lock-in is here
The promise of SaaS roped us in. But is your software modern, if your lock-in is old school? Here's 13 ways SaaS vendors can tie us to a bad customer experience - and what to do about it.
Archive: Professional services
It's time to reduce enterprise buying complexity - a dialogue with Gartner's Hank Barnes
Gartner's Hank Barnes regularly shares provocative ideas and research on enterprise buyers. Our first-ever podcast brought the question of how buyers are changing to a head. Here's the highlights.
2019 highlights - how Zoho is solving its own talent problem with Zoho University
I went to Zoholics 2019 determined to dig into the secrets behind Zoho University. What I learned qualifies for my next 2019 highlights installment.
Capgemini delivers a strong half year, but will Elliott Management drive up the cost of acquisition plans?
Capgemini's doing well in 2019, but there's an acquisition issue looming...
2019 highlights - how Sodales Solutions builds labor relations HCM solutions on the SAP Cloud Platform
I wasn't expecting to hear about third party app success at Sapphire Now. But I was in for a surprise - and a 2019 highlight. Sodales Solutions has a great underdog story, and plenty of hard-won app advice.
Zimit and FinancialForce want to streamline quote-to-order in the services business
Services businesses need to automate quote-to-order to meet customer needs faster - services CPQ startup Zimit partners with FinancialForce
Honesty is at the heart of successful enterprise software projects
On your digital transformation journey, building trust with your enterprise software partner is essential to creating real business value, writes IFS CEO Darren Roos
CFOs and business leaders on the quest for a 'single source of truth'
The quest for a single source of truth may seem never-ending, but CFOs and business leaders find even small steps along the way can deliver ROI
Parkinson’s UK improves personalized client support with Salesforce Service Cloud
The charity partnered with Bluewolf, avoiding a 'big bang' approach.
No more cut and paste - how KPMG is using Appian to get letters worth millions just right
Everyone knows the old pro forma document, but when the contents are the livelihood of a business and can be worth millions individually, cut and paste approaches just do not hack it.
Skills gaps, funding innovation and asking digital transformation questions - Salesforce UK head Paul Smith tours key topics
A chat with Paul Smith, Salesforce UK General Manager, as the firm's World Tour hits London.
Enterprise hits and misses - Amazon and Walmart face off on deliveries, while big SIs are held to account
This week - Retailers make omni-progress, but face challenges from competitors - and tariffs. Plus: big SIs get scrutinized. Event season rolls on, with cloud ERP on deck. And: I blow gaskets in the whiffs section.
Six big observations from FinancialForce Accelerate
No marching bands, no flimflam, no sexy “futures” but lots of real progress that delighted customers. That was the FinancialForce show this week and it was a quietly solid show at that. Here are the six main takeaways to ponder.