Professional services

Accenture pulls in solid full year earnings - CEO Julia Sweet says ‘all strategies lead to technology’ This article is sponsored by:

Accenture saw its full year revenues increase by 22% and said that companies are looking for ‘compressed transformation’ strategies.

Go-to-market is broken - GTM Partners wants to help you fix your approach This article is sponsored by:

"Go-to-market" - buzzword, or strategy? It's time to ask some questions...

Content marketing social strategy concept © Joseph Mucira - Pixabay

The revenge of the business process expert - have process mining tools revived an underrated craft? This article is sponsored by:

Ages ago, I advocated for the business process expert - and got it wrong. But process mining and execution tools like Celonis and SAP Signavio bring back the old debate: we need process experts, not product configurators.

Enterprise hits and misses - customer success needs a debate, but the metaverse doesn't need blockchains This article is sponsored by:

This week - I try to ignite a passionate debate on customer success; will I succeed? Also: services firms face business model implosion. The metaverse is about (virtual) identity, but that doesn't mean it's about blockchain. In the weekly whiffs, I hand out a well-earned hypocrisy award.

"Pockets of weakness", but Infosys bullishly ups its outlook for the year as Cobalt cloud offering gains traction This article is sponsored by:

Infosys CEO Salil Parekh strikes a confident note about the firm's prospects in the face of global economic uncertainty.

BigTime and Projector PSA merger - a new force in the mid-market PSA space? This article is sponsored by:

There are a number of solutions for the Professional Services Automation space (PSA). Two of these vendors announced merger plans this week. Here’s a peek into this market and what the mid-market customers want and need.

The five vital steps to achieving no integrations This article is sponsored by:

FinancialForce's Simon Jones explores how CIOs can achieve a 'no integrations' approach, with five practical tips to apply.

No integrations graphic © FinancialForce

Big changes in Professional Services & their clientele - are you asking the right questions? This article is sponsored by:

Changes are needed in how projects are run, what professional service organizations sell and how they market. But are these conversations occurring?

Transformation programs compress, but the enterprise IT spend holds up, says Accenture CEO Julie Sweet This article is sponsored by:

Accenture's being cautious about predicting the macro-economic climate for the coming months, but spend on transformation is holding up.

Resilience, relationships and relevance resonate as Salesforce revenues rise 24% This article is sponsored by:

There are tough times still underway, but they're forging a new resilience and a reset among organizations, including Salesforce itself, according to co-CEOs Benioff and Taylor.

Islands in the OneStream - making accountants smile in a not-so-pretty finance apps world This article is sponsored by:

ESG, Machine Learning and helpful customer content dominated CPM/EPM vendor OneStream Software’s recent Splash user conference. But it was the customers’ affinity for the company that may have been the bigger surprise at this show.

'No integrations' — why today’s services businesses choose a single technology platform This article is sponsored by:

Scott Brown of FinancialForce explains why more CIOs are prioritizing a single, adaptable technology backbone to achieve a 'no integrations' approach.

Enterprise development configuration management in isometric illustration © hasan as'ari - Shutterstock

FinancialForceX - Services-as-a-Business and the role of customer success This article is sponsored by:

At FFX 2022, Scott Brown, CEO of FinancialForce, introduces the notion of Services-as-a-Business while Neeracha Taychakhoonavudh describes how customer success works at Salesforce.

Scott Brown FinancialForce speaking about customer success at FFX 2022