EMC straddles old and new worlds with an incomplete and unbalanced cloud strategy This article is sponsored by:
Kurt Marko delivers his analysis on what he sees as a fractured set of arguments that fail to take the right message to customers.
Kurt Marko delivers his analysis on what he sees as a fractured set of arguments that fail to take the right message to customers.
Salesforce and Oracle have made moves on the service management space, but they're coming at it from a different direction, insists ServiceNow CEO Frank Slootman.
Learnings from the front line of manufacturing as market leaders offers tips to peers on how to exploit the IoT for maximum benefit.
For manufacturers to exploit the potential of the IoT, they're going to need data science skills - and those are in short supply.
What's the impact of the Internet of Things on the manufacturing sector? Enormous, according to some of the biggest manufacturers in the world.
Salesforce services specialist Bluewolf is to become part of IBM, the latest indicator of the importance of the cloud CRM provider's enterprise customer base to the big ticket SIs.
There's a brave new world of service management out there beyond the 'man in the white van', but a Salesforce study identifies some inhibitors en route.
Organizations have to manage the change that field service workers go through when a new technology is implemented to keep the human touch.
Basic service monitoring is essential for those businesses that rely upon tying together service offerings. Why are services failing to hold and analyze log files?
SAP's Innovations Conference set out to show business users the reality of working with the vendor here and now, rather than spout a glorious future yet to come. That does prompt thoughts of whether the wider infrastructure in which it will have to work, here and now, will be able to stand the strain.
ServiceNow demonstrates what happens when you eat your own dog food
Instead of spending time trying to understand processes in an attempt to better manage risk, NHS Education for Scotland is utilising ServiceNow to create 'everything as a service'.
Specsavers has started on a journey that involves not only ripping out an old BMC tool, but implementing ServiceNow in an attempt to 'servitize' broad aspects of the business.